Friday, November 09, 2007

A Future of Publishing

There is an interesting series of posts on MJ Rose's Buzz, Balls & Hype site about the (a) future of publishing. The series of three guest posts are written by Barry Eisler who is an author but despite that has some very interesting ideas about how the business will change and evolve. I suspect he will have something to say about my comments as well.

Here is a taste from Barry's first post:
I don't think the abandonment of record labels by two of pop's biggest stars is an aberration. And I don't think the implications of this development will be confined to the music biz. Look a little more closely, and you'll see a common element among media companies -- that is, record labels, movie studios, the newspaper business, and book publishers -- and a common dynamic.

My retort on post one:

With respect to the movie industry you haven't taken the example far enough. About ten years ago all movie distribution companies were gung ho about satellite distribution to movie houses. It would avoid shipping film reels, errors and delays and importantly enabled better accounting so houses could no longer cheat on showings. It failed because the houses saw nothing in it for them against the significant capital improvements they would have to make. Move ahead 10 years and we are again talking about digital distribution but the landscape is significantly different. As consumers we can all get new 50in flat screen TVs in our homes and we don't need a movie house any longer. (And there aren't enough of them any way). It is only a matter of time before first run movies are distributed direct to consumers together with consumer (behavioral) ad placement. Ergo: very flat distribution.

With respect to books/publishing, in my view we won't even remember the espresso machine in three years. Led by the iPhone, consumers will consume more and more books on these handheld platforms and 'vending' locations will be ubiquitous (including B&N etc.) E-books will not replace hardcopy books in total. They may replace trade paper in dramatic fashion over the next five years. (I will make another point on your next post about retail). The Espresso machine is impressive technology and will retain a place in libraries and academia but I see us the typical high street consumer skipping over the on-demand opportunity of printed works to simply e-content on a handheld.

And all this from someone who only buys hardcover titles and collects first editions!


Barry from post two:
B&N and Borders both publish their own books. True, the titles in question are mostly self-help, public domain, and other perennially-selling categories. But in June, Borders published Slip and Fall, a hardback novel by Nick Santora that's available nowhere else. Slip and Fall is a classic case of middleman elimination. I don't know the financial details, but I know the dynamic that drove the deal: Santora gets to keep more than the 15% of the price of each book he would have received from a traditional publisher, and Borders keeps more than the 40% it would have kept after paying a traditional publisher 60% of the retail price.

My retort:

The 'success of Slip and Fall' has more to do with consumers entering Border's with no clue what they are going to purchase (and research bares this out) than it does with a new found business model. In fact, as seller of anything I want to be in as any appropriate retail outlets as possible and while it may be seductive to have an exclusive with B&N or Walmart ultimately I believe revenues will be lower than if the product is distributed to the largest umber of outlets. Border's also sold that book by 'A-listing' its merchandising with in-store events, front of store displays, discounts, etc. In the process they not only for-go publisher paid merchandising revenues but that type of activity can only be done sparingly otherwise it creates too much noise for consumers. In other words if they extend their publishing program for first run titles to say 10/quarter (which isn't a lot) how will they find the space to merchandise them in the stores? And remember they have a much bigger financial stake in these titles - author advance, printing, can't return them, warehousing, etc. than if they bought them from the publisher.

Ultimately, you will see some major name authors experiment with direct to consumer but it will not represent a big trend.

Lastly, admittedly we haven't seen a huge amount of dynamism from mainstream publishers but I do think you treat them as too static relative to the change going on around them. I do believe publishers will react faster and in (perhaps) revolutionary ways but I can understand your skepticism


Barry in post three:
What about booksellers? Pretty interchangeable, too, I'd argue. The big box stores, if they stand for anything, are only about prices (not a coincidence that Wal-Mart's slogan is "Everyday Low Prices"). Amazon does have a brand, mostly about the customer experience -- the links to related products, the comments, the recommendations, the ease of use, the immediate gratification. Independents don't really have a collective brand (or if they do, it's not terribly relevant to their success). But they do, or at least should have a brand in their community, a reflection of their individuality, you could say, related to expertise, enthusiasm, and personal knowledge of customer tastes, that should continue to offer them certain advantages in a flat distribution world.

(He also speaks about publisher's brand which I will address next week).

To find my retort go to Barry's post.

Harpercollins and IPhone Deal

Harpercollins announced they have built an application that will enable book excerpts to be made available on the iPhone. It is the only deal of its type between a publisher and Apple for this content and the excerpts will be available on the iPhone and the iTouch using the Safari browser or Apple's new web applications site. In addition to text excerpts readers will be able to hear audio excerpts and hear interviews with the authors. Apple has said it has no plans to extend this deal to other publishers (although that sounds more like "no one else has asked" to me). The Bookseller is saying this is exclusive.

The Harpercollins UK announcement coincides with today's UK/European launch of the iPhone.

"Victoria Barnsley, chief executive officer and publisher of HarperCollins UK, said of the iPhone: "With its large screen and tactile nature, I believe it could be the breakthrough device for consuming digital product on the go and brings us closer to the ultimate e-book dream."

According to the company, 15 books are being made immediately available for the UK launch of the iPhone including Lewis Hamilton: My Story (he drives cars) and Playing with Fire by Gordon Ramsey (he used to play football and now cooks for a living).

Each excerpt, which we represent about 5% of the total content will be free with the remaining 95% available for purchase and download.

Harpercollins Reports First Quarter

Harpercollins' 10 year long run of impressive results took another hit when they reported first quarter results which were materially short of the pace set in the corresponding quarter in 2006. From the press release:
"Book publisher HarperCollins owned by News Corp., reported first quarter operating income of $36 million and revenue of $330 million. This compares to operating income of $55 million and revenue of $368 million in the same quarter last year. The year-ago quarterly results benefited by the strong sales of Lemony Snicket's A Series of Unfortunate Events. Current quarter results were highlighted by strong sales of The Dangerous Book for Boys by Conn and Hal Iggulden, Motor Mouth by Janet Evanovich, Ana's Story by Jenna Bush and Deceptively Delicious by Jessica Seinfeld."

From The Bookseller:

"But HCUK c.e.o. and publisher Victoria Barnsley said that despite this, HCUK's volume growth "outstripped the rest of the market", while value grew by 5%. "If you strip out the effects of the new Harry Potter book in July, we held our market share steady at 8.9%, level with the same period last year," she said."

Speaking to Publisher's Lunch, Jane Friedman (CEO) said "I would say we've probably not had a quarter this bad during my tenure." On the flip side she went on to note that the second quarter is off to a good start and one suspects that this quarterly performance is nothing to be concerned about. Indeed on the NewsCorp conference call publishing wasn't even mentioned.

Thursday, November 08, 2007

Wolters Kluwer Reports

Wolters Kluwer reported third quarter results inline with expectations and also announced the completion of their initial share buy back scheme and the launch of a second buy back. The company says it expects to buy back €175mm in shares over the next several months. Highlights from the press release are as follows:

Third-quarter 2007:
  • Organic revenue growth of 4% (2006: 4%)
  • Ordinary EBITA of €153 million, grew 18% and 24% in constant currencies (2006: €130 million)
  • Ordinary EBITA margin improved to 19% (2006: 16%)
  • Revenues of €799 million, grew 2% and 6% in constant currencies (2006: €786 million)
  • Structural cost savings increased to €41 million (2006: €33 million)

Nine months ending September 30, 2007:

  • Organic revenue growth of 3%, on track to meet the full-year guidance (2006: 2%)
  • Ordinary EBITA of €457 million, grew 20% and 26% in constant currencies (2006: €381 million)
  • Ordinary EBITA margin improved to 18% (2006: 16%)
  • Revenues of €2,476 million, grew 2% and 6% in constant currencies (2006: €2,431 million)
  • Structural cost savings increased to €117 million (2006: €91 million)
  • Free cash flow of €194 million (2006: €232 million including €53 million one-time tax refund)
  • Divestment of Education generated a sales price of €774 million, a book profit of €595 million and net proceeds of €665 million

Nancy McKinstry, CEO and Chairman of the Executive Board, commented on the company’s third-quarter performance:

“Wolters Kluwer continued to successfully execute our strategy of accelerating profitable growth during the third quarter of 2007. Our good organic growth was fueled by new products and strong growth in online and software solutions. Importantly, all divisions contributed to the significant increase in operating margins realized through revenue growth, operational improvements, and prior restructuring programs. We have a strong, balanced portfolio which enables us to continue our clear growth momentum. Our performance over the first nine months of 2007 has put us well on track to meet our full-year guidance.”

Wednesday, November 07, 2007

The Eagles Top Billboard Charts

In an update to my post yesterday Walmart has allowed Billboard to record the sales of the new Eagles Album and this has resulted in a number one ranking for the band. Billboard

This represents a policy change in the heady world of charting best sellers since previously Billboard did not record sales when titles were sold predominately through one vendor.

The Eagles' first new studio album in 28 years, "Long Road Out of Eden," takes a short route to No. 1 on The Billboard 200 after Billboard revised a significant chart policy today (Nov. 7).In consultation with Nielsen SoundScan, Billboard will now allow exclusive album titles that are only available through one retailer to appear on The Billboard 200 and other charts, effective with this week's charts. Prior to this, proprietary titles were not eligible to appear on most Billboard charts.


According to the numbers, Long Road Out of Eden sold 711,000 units ranking it second for the year in first week sales.

Radiohead: 2 out of 5 Ain't Bad

Comscore has released a study that suggests that two out of every five downloaders of Radiohead's In Rainbows release were willing to pay something. From the press release:

During the first 29 days of October, 1.2 million people worldwide visited the “In Rainbows” site, with a significant percentage of visitors ultimately downloading the album. The study showed that 38 percent of global downloaders of the album willingly paid to do so, with the remaining 62 percent choosing to pay nothing. The percent downloading for free in the U.S. (60 percent) is only marginally lower than in the rest of the world (64 percent)

Comscore has a 'panel' of 2mm users that allow Comscore to track their internet use. The full press release makes for interesting reading but we don't know how many actually downloaded the album other than a 'significant' percentage. In my back of the envelop calculation, if only 10% of downloaders paid the average $6 then Radiohead nets about $275K. If 25% of downloaders paid the amount would be approximately $650K. If Radiohead receive approximately $1.50 per CD (avg retail $12.95) this would mean they would need to sell 450,000 CDs (in the month) to generate $650K in royalty. My numbers may be fuzzy but if they did sell to 25% of downloaders I don't think those numbers may not be bad at all.

On note that is confusing to me is that the comscore numbers are all in dollars and with the weak US dollar it is surprising that the average paid by non-US residents is lower than the US price. In the UK the typical CD sells for £10-12 (which is $20 - 24). Since their average price paid is lower than the US price that means the typical European has a much lower view of the value of music than the absolute numbers might suggest.

(Tip of the hat to Lorraine Shanley at Market Partners).

Tuesday, November 06, 2007

Building the Imperfect Beast

“We’re looking for a new paradigm” is how Don Henley put it when discussing The Eagles’ choice of WalMart as an exclusive distributor of the band’s first studio album in 27 years. The comment is laughably patronizing - as though we just aren’t smart enough to see his new commercial nirvana. They own the biggest-selling album of all time; just what “new paradigm” could they be looking for? Speaking of that album (and the more recent Greatest Hits 2), you could bet a large fortune that Eagles fans everywhere would harken for the old stuff anyway.

In July, Prince placed his new album with The Mail on Sunday (UK) for free. He then sold out at least five huge shows later that summer in London. That’s a new paradigm. Radiohead’s new album is available for download at whatever price you think it is worth and Neil Young’s Chrome Dreams II was sent to me free as part of the ticket package for his upcoming shows in New York. New paradigm indeed.

Contrast the minimal attention that this release seems to have garnered with those of other current releases. In the UK, it is being reported that The Eagles will top the Billboard charts and edge out Britney. Now, you might be thinking, is that any competition? But, in fact, her album has been well received over there and broadly here as well. In the US, The Eagles album may not debut in the top three; moreover, because distribution is not widely seen, it may end up dropping like a stone soon after. Since Walmart doesn’t report sales at an item level, you won’t see any of the usual excitement that ensues when a new album moves up the charts. Ergo, ignominious mediocrity. If you contrast the lack of hype around this album – remember, the first in 27 years! - from one of the biggest bands ever and the reaction to Radiohead’s new paradigm; it is comical by comparison.

As a result, fans showing up on the concert tour which is bound to follow aren’t likely to have heard the new stuff. Perhaps, if The Eagles had been more innovative, they could have created broad anticipation for the new stuff. As it is, concert-goers will hit the head when the group launches into those unrecognizable ‘hits’.

Aside from the silliness (or ignorance) of Henley’s comment, there is also a perception issue. Millions of people travel to NYC to shop on 57th Street. Why? Because the experience is evocative of exclusivity. It is unique and the stores are attractions in and of themselves. If something is sold on 57th Street, the consumer characterizes that product in a very particular way. This is no less the case with a big-box retailer like WalMart. Your association with the products sold at Walmart has everything to do with how you perceive WalMart. So, if you have a negative view of Walmart (and not everyone does) will that transfer to The Eagles? It does for me. Mrs PND has an emotive reaction to WalMart, believing the shopping environment to be soulless and barren. I, on the other hand, think of their intolerance and their overarching belief that they can influence culture by limiting or manipulating choice.

When you think about it The Long Road Out of Eden is a rather unfortunate choice of title for this album when you remember that Walmart has a history of locking up employees, dissuading employees from their legitimate right to union representation and engaging in an active effort to deflate employee wages. Clearly, for some Walmart employees there is no “road out of Eden”

Henley said they got some grief for the Walmart deal but I am simply baffled by the fact that they needed to consider this option at all. Indeed, if they were truly looking for a new paradigm, they only needed to poll some of their ‘friends’ from MySpace who could have given them any number of ideas. And I will bet none would have included Walmart.

Friday, November 02, 2007

Center of Her Own Attention

Americans remain blissfully unaware of the talent of Manchester United and England football player Wayne Rooney. On the football pitch, Wayne has few rivals and he is a sports personality whose talent transcends sport to media superstardom. Even as a better player than David Beckham, he will never rival him as a star: He doesn’t have the looks, but he will be big. On the other hand, his girlfriend/fiancee may become bigger than Victoria Beckham and the glow of Wayne’s stardom has reflected on her since they were engaged when she was 17. You see, 21-year-old Colleen McLoughlin has reportedly just signed a five-book deal with Harpercollins. Admittedly this is on the back of her successful autobiography Welcome to My World (Oopps, I almost typed “Wayne” there…) but, without Wayne would there have been an autobiography at 20 years old?

Read the rest of this post on Foreword: Here.

Simon & Schuster Reports

Jack Romanos' final year in charge at S&S continues to go well as the company posted third quarter revenues of $214.2 million up 9% from $197.4 million for the same period last year. Top-selling titles included Become A Better You by Joel Osteen and the continued success of The Secret by Rhonda Byrne. Operating income of $21.6 million was up 6% from $20.3 million versus last year, and which reflected the revenue increase and lower bad debt expense partially offset by higher royalty expenses, employee-related costs, volume-driven advertising and selling expenses and digital archive costs. Year to date company revenues are up 16% to $643.8mm and operating income is up a dramatic 73% to $67.7mm. A better than 10% margin is tremendous work in trade publishing.

Full CBS press release: Here

Seeking Alpha Transcript: Here

Comments from the earnings call:

The company has also made steady progress in the digital warehouse project. This is new storage distribution and transactional system that will digitize and house all Simon & Schuster content and manage license of our intellectual property. By year-end we expect to have 13,000 titles incorporated into the system.

During the quarter we also announced the promotion of Carolyn Reidy to the role of President and CEO of Simon & Schuster effective January 1, 2008, after Jack Romanos retires at year end. Carolyn previously ran Simon & Schuster's Dell publishing division which accounts for the lion share of the division's revenue and as you recall Simon & Schuster had its best year ever last year. Particularly gratifying when you have a deep management bench that allows you to replace one top tier executive with an internal candidate of Carolyn caliber. She is extremely well regarded not only in the industry but, also inside Simon & Schuster as well. We think she will do great things here.

Thursday, November 01, 2007

Open Access: Free or Not to Be

The Washington Post reports on the status of a bill in Congress that will require any research papers that are produced/published as a result of government funded research to be made freely available one year after initial publication.

At issue is whether scientists funded by the National Institutes of Health should be required to publish the results of their research solely in journals that promise to make the articles available free within a year after publication.

The idea is that consumers should not have to buy expensive scientific journal subscriptions -- or be subject to pricey per-page charges for non subscribers -- to see the results of research they have already paid for with their taxes. Until now, repeated efforts to legislate such a mandate have failed under pressure from the well-heeled journal publishing industry and some nonprofit scientific societies whose educational activities are supported by the profits from journals that they publish.

The language supporting this legislative requirement is part of an appropriations bill and thus has not been subject to the type of open debate that publishers would like - regardless as to how difficult it is to support the argument. Typically for the government they are jumping on a hobby horse which on the surface looks like an easy win (a 'mom and apple pie' issue) without fully understanding the commercial, academic and cultural issues involved. There are in my view many more egregious and expensive abuses of public trust such as commercial mining or oil drilling on public land where the accrual to private enterprise far outstrips the perceived tax injustice that publishing research is supposed to generate. But that is not necessarily the point: Two 'bads' don't equal a good.

In publishing research and academic papers the publishing industry has created an efficient and effective distribution mechanism that enables the broadest possible access to this material. Under the aegis of legislative dictate it would be entirely probable that the access to this material would deteriorate not improve as our would-be business people (Congress) envision. Having said that, the publishing business is too entrenched in their position and could do with a kick up the bum: Better this comes from a commercial reality than the legislature IMHO.

Harlequin (Torstar) Reports

The revival at Harlequin continues as the company posted slightly improved underlying revenue growth and improved operating margins versus the same period last year. For the parent company Torstar, revenue was stable with prior year (up $3mm on revenues of $369mm). The company will be pleased that revenues improved in their Metroland Media Group and Digital properties. Operating profit for Torstar improved by $14.1mm for the quarter.

A significant proportion of Harlequin revenues are booked in US $ and as a result their underlying revenue improvement of $0.7mm was offset by more than $3.8mm in unfavorable foreign exchange impact. Operating profit for publishing improved 13% to $16.3mm for the quarter. Underlying profit without the impact of foreign exchange was slightly better.

Harlequin management expect the division to continue the improvements they have seen this year; however, underlying results will continue to be adversely impacted by the weak US $. The company also noted that the fourth quarter North America Retail publishing schedule is not expected to be as strong as compared with 2006. Possibly of deeper worry to the company is how to improve results in their Overseas markets particularly the UK where the company owns Mills and Boone.

Harlequin’s publishing operations are composed of three divisions: North America Retail, North America Direct-To-Consumer and Overseas.

Highlights:

Book Publishing operating profits were up $2.5 million in the third quarter of 2007 excluding the impact of foreign exchange.

  • North America Retail was up $2.6 million
  • North America Direct-To-Consumer was up $0.5 million
  • Overseas was down $0.6 million

Year to date, Book Publishing revenues were up $2.1 million excluding the impact of foreign exchange.

  • North America Retail was up $4.9 million
  • North America Direct-To-Consumer was down $4.9 million
  • Overseas was up $2.1 million

Year to date, Book Publishing operating profits were up $8.0 million excluding the impact of foreign exchange.

  • North America Retail was up $6.8 million
  • North America Direct-To-Consumer was up $1.2 million
  • Overseas was flat.

Year to date, EBITDA was up $6.3 million excluding the impact of foreign exchange.

North America Retail had a strong third quarter with price increases on selected series product lines, a strong publishing program and cost savings. The number of books sold was down slightly in the quarter. Cost savings included lower advertising and promotional costs and $0.5 million of lower depreciation and amortization.North America Direct-To-Consumer revenue was down in the third quarter of2007 primarily from declines in a children’s direct-to-home continuity program.

In the core Direct-To-Consumer business, revenue was flat in the quarter as the series price increase offset lower volumes. Lower advertising and promotion costs associated with the fall 2007 mailing provided the third quarter profit improvement.

The Overseas markets continued with mixed results during the third quarter.Year to date the Nordic group is up 30%, the U.K. is flat and Japan is down with challenges in the core series book market more than offsetting growth in single titles and digital products.

Five Questions with Harlequin

Wednesday, October 31, 2007

Borders Down Under - Update

The Dominion Post (via Stuff.co.nz) is reporting that bidding for the Borders Australian and NZ stores has now closed.
A&R Whitcoulls seems certain to be one of the final contenders for the 20 Australian and four New Zealand Borders stores. Dymocks is another business believed to be still keen. Other parties cited have included Berkelouw Books and possibly large general retailers such as Woolworths.
I predict a quick decision and announcement.

Here is my update from earlier this month.

Riverdeep Syndication

Riverdeep's banks are in the process of delivering their road show (Reuters) to sell the debt proposed as part of the Riverdeep acquisition. If there are any legitimate concerns regarding the financial structure of this deal they are likely to become apparent as this syndication gets underway. As reported earlier this month, an analyst from Dresdner suggested their were concerned about the ability of Riverdeep to service the debt load that their acquisition binge has imposed on the company; however, no one else has voiced a similar concern since that statement was made public. If you want to get in on it you need to be in London on the first of November or New York on the fifth. We wait to see.

Five Questions with Shatzkin on DADs

At the Frankfurt supply chain meeting, Mike Shatzkin presented his white paper on Digital Asset Distributors. I summarized the content of the presentation here but I also followed up and asked Mike to expand on several points in the presentation. Here are his responses.

  1. You mentioned that the research that resulted in the white paper on Digital Asset Distributors was developed for Klopotek. What is there interest in this research and why were they interested in this subject?

    Believe it or not, Klopotek really had a community interest in the subject (although that also translates into a marketing device.) They are not a DAD -- which we define as an operation that does digital storage, conversion, and distribution in response to a publisher's needs -- and have no interest in becoming a DAD. But they do sell systems to publishers that will have to account for digital activity, tying sales and revenues back into legacy systems to pay royalties, among other things. But, mainly, I think Klopotek -- which has been growing out of their German origins for the past several years -- saw a "thought leadership" opportunity to establish themselves in the English-speaking markets. And I think the White Paper and conferences -- the outputs from the research -- were successful for them in that regard.

  2. You have given this presentation and speech a number of times over the past six months or so. What has been the reaction of the publishing community – not necessarily from the larger publishers – but the medium to smaller publishers? Are you starting to see an appreciation for the issues that this next tier of publisher needs to understand and appreciate as they consider their digital distribution needs?

    I don't see much of the smaller publishers; I think it is the nature of my consulting practice. But the mid-size ones are definitely feeling the issues raised by the DAD study. Right now, this is being driven by a combination of driving online sales (getting the content displayed with Amazon, BN.com, Google, Microsoft) and driving online marketing (widgets for MySpace and Facebook) for the consumer publishers. Publishers are also increasingly aware that there is a real ROI in developing a digital workflow, which becomes part of the thought process when they think about DADs. The more complex are the books a publisher creates -- the more highly illustrated and design-intensive -- the more benefits come from the digital workflow improvement.

  3. What role are standards bodies playing in this area? Are the business needs and requirements moving ahead of the standards discussions and recommendations?

    Interesting that you raise this. Digital guru David Worlock said to me at Frankfurt that he wondered whether we should be worried so much about "standards" when we don't have a MARKET. Shouldn't we build the market first, he wondered? But Mark Bide, my partner in many ventures including the DADs research, would say that, without standards, you'll never build a market! I am not sure the business needs are yet moving ahead of the standards, but they probably will. I agree with something you have previously pointed out on your blog, which is that the identification of salable "chunks" can't really be done before the fact by publisher assignment of DOIs; it is the consumer who will identify what they want and how they want it put together and we don't really have a process to enable that.

  4. You mentioned at Frankfurt that long term there may only be a few DAD’s but in the short term most publishers should/will contract with one of the existing players. Why do you think this is the case: Both the short term observation and the long term evolution.

    Technology drives scale is the answer in both cases. As it stands, all the DADs are struggling to build out their offerings to cover everything they have to do. They will all be challenged to provide real digital workflows -- real DAM capabilities -- or they will suffer competitively. They all need widgets. They all need nimble content conversion capabilities. And in the future they will need the capability to add value in sales of aggregated content. In the short term, obviously the players will choose from the choices on the table. In the US, that really means three major players (four if you are an academic publisher.) The biggest companies aren't quite all spoken for, but it will be increasingly difficult for new entrants to gain the scale that is necessary to play.

  5. What will the evolution in services be for these DADs? Where/how do you think they will begin to differentiate themselves or will their services evolve into a commodity?

    One aspect of differentiation will be price and service. Pricing is a bit vague now and service is very hard to measure. But as new use cases arise -- Amazon Kindle, a Google device, new Web services like netGalley develop and need their database populated -- some DADs will handle these things more quickly and smoothly than others. That's why we urge strong service level requirements in publishers' agreements with DADs. In the longer run, I can see DADs "making sales." They can't really do that until they aggregate content and know they have it. But let's say a DAD has 500,000 recipes from 14 publishers and can convince Kroger to make use of them in marketing? If you're a publisher with that DAD, you make a sale. If you're not, you don't. In the physical distribution world, publishers look at "what else is in the bag?" when they pick a distributor or a sales rep group? It is too early for that kind of thinking in digital distribution, but it will come.


    Mike Shatzkin, mike@idealog.com

Monday, October 29, 2007

"Hey Nielsen" What About Books?

Nielsen is capturing the true voice of the consumer with the launch of their new “Hey Nielsen” social networking website. Designed to capture consumers immediate reactions to television, movie and music programming, the site launched in beta a few weeks ago. Nielsen is the market researcher most responsible for what we end up watching, listening to and going to see. They are not necessarily responsible for what we read however, but more on that later. Nielsen hopes that the Hey Nielsen site becomes the social monitor for all pop culture although my initial experimentation with the site seems to indicate that most people are focused on television.

Hey Nielsen works by ranking positive or negative comments based on the volume of submissions related to specific content. A “Hey Nielsen” score is attributed accordingly. Essentially, this social website becomes a panel: Perhaps not as organized or managed as a traditional Nielsen panel but by definition more broad based. Nielsen will be able to capture the immediate feedback generated by new shows, music, movies and other media – even celebrities. This could be a fundamental step forward over the old model of set top boxes and exit surveys.

Crucially for the book industry we don’t have such a facility and it is ironic that Nielsen having such a research presence in the book industry has not placed books into to the Hey Nielsen network. We are generally familiar with the BookScan POS service but it has been left largely to subscribers of this service (both in the UK and US) to derive their own insight into what the raw data suggests about sales trends, tastes and mores. I read about Hey Nielsen before I went to Frankfurt and it was at the supply chain meeting that Nielsen presented more of what we would like to see of their analysis capability.

In a presentation entitled
Towards a Better Understanding of a Consumer Jonathan Nowell and Julie Meynick discussed the existing publishing market and environment. The suggested for example that contrary to conventional belief the publishing market in the UK is reasonably healthy with unit sales up 5.4% over last year and up 43% since 2001. In comparison with other media – particularly TV and newspapers – book readership has more than held its own. They followed this over view with some statistics on where books were selling and what genres were moving. There would be little surprise that published material such as hotel and travel guides, dictionaries and astrology are not competing well with online alternatives and are seeing decreased sales.

The last segment of the presentation concerned a review of the panel HarperCollins constructed to better understand their readers. (It is not clear how much direct involvement Nielsen had in this research). Researchers asked over 1000 people to rank how they used different media for different tasks and also describing their visceral reactions to what reading and books meant to them. Nielsen sales data was used to build demographic profiles of readers which in turn has been used by Harpercollins to develop genre profiles of the types of book purchasers that were attracted to specific genres. In the presentation, Nielsen showed the seven defined profiles within Cooking as an example. Each of these profiles has deeper demographic information associated with it to describe the buyers in this segment.

Nielsen showed in this presentation how psychographic data from panel information and sales information from point of sale data could be merged to create a more detailed set of information about existing and potential consumers. This information in turn creates the framework for effective marketing and promotion campaigns that should drive sales.

I saw Nowell later the next day and told him the presentation was interesting and why they couldn’t do something like this in the US. After a pause, he told me to wait and see. In the short term, why can’t they use Hey Nielsen?

Friday, October 26, 2007

Update on Harpercollins' Authonomy.com

A few weeks ago I had a post on the new authors site being launched by Harpercollins UK. Victoria Barnsley the HC UK CEO was on BBC Radio 4 talking about it. Here is the link. Her piece is about half way through the program. Meet the Author is also profiled.

Blog post

Thursday, October 25, 2007

Go for the Dew(ey)

The BBC goes looking to see if Dewey is still relevant in today's (UK) libraries and along the way they discuss some of the history of Mr. Dewey and his evident psychological 'issues'. These issues may have materially impacted the development of the system. So I guess, we should be happy that Prozac wasn't available. One other note: No mention of OCLC.

This audio article appeared on BBC Radio 4. Link. It is about 20mins and if you are a Dewey know-it-all you are not going to get much out of this.

John Burdett: The Bangkok Underworld

I have read all the books John Burdett has written about Bangkok and also heard him speak about his most recent book when he was on his recent author tour. The books are evocative of the real Bangkok which you will immediately recognise if you have ever visited the city. I have been back several times since 1997 but as a child I also lived there for about a year. Burdett is profiled in The Times this morning with an article and a slide show:

Mr. Burdett delivers this grab bag through his narrator, Sonchai Jitpleecheep, a cop whose mother was a prostitute and whose father was an American soldier during the Vietnam War. Sonchai is a cultural interpreter par excellence, a cross between Descartes and a Thai palm reader who has flashbacks of travels to Europe with his mother and her various client-lovers. “I still feel very Thai, despite my straw-colored hair and sharp nose,” Sonchai says in “Bangkok 8.”

The narrator’s frequent reflections on Buddhism complete the cultural mélange. Mr. Burdett himself meditates one or two hours a day. It’s hard to imagine how the broad and nuanced canvas Mr. Burdett paints in his books could be conveyed on the big screen. But Millennium Films, which recently produced “John Rambo,” the fourth movie in the “Rambo” series, in Thailand, has optioned “Bangkok 8” and is serious about making the film, Mr. Burdett said.

Video Link

Wednesday, October 24, 2007

German Bookselling

The Times has an article on the German bookselling market which maybe under threat because of legislation proposed in Switzerland to abolish fixed price policies on German language titles. Germany has an extraordinarily efficient system of distributing books and in many cases orders to wholesalers are delivered first thing the next day to all types of retailers. In some cases, the dispatchers have keys to the bookstore and boxes are sitting inside the front door when staff arrive. According to both publishers and retailers interviewed in this article, the net price agreement supports the diversity of publishing and of the size and location of all types of bookstores.
The fixed-price system is not unique to Germany. France had it, gave it up and reinstituted it after finding that discounting hurt small booksellers. But in the German-speaking book world, the system has long been a source of special pride until Switzerland jumped ship this spring. Despite vigorous lobbying from German and Swiss publishers and independent booksellers, the Swiss government sustained a ruling by the Swiss Competition Commission to overturn the fixed-price law and allow discounting there.
Here is the rest of the article.

Amazon Reports

The highlights from the Amazon.com earnings call were pretty impressive and here are highlights from the press release:

  • Worldwide revenue grew 41% to $3.26 billion, or 38% excluding the $75 million favorable impact from foreign exchange.
  • Q3 2007 revenue benefited by approximately 290 basis points of year-over-year growth from Harry Potter VII sales, plus attachments.
  • Media revenue increased to $2.09 billion, up 36%, or 32% excluding FX
    In the North America segment, revenue grew 42% to $1.79 billion. This is the highest growth rate in seven years.
  • US segment Media revenue grew 38% to $1.08 billion.
  • GAAP net income was $80 million or $0.19 per diluted share, compared with $19 million and $0.05 per diluted share
  • The Company sold 2.5 million copies of Harry Potter and the Deathly Hallows worldwide, making it Amazon's largest new product release.
  • The Company launched a public beta of Amazon MP3, a digital music store with Earth's biggest selection of a la carte DRM-free MP3 music downloads. Amazon MP3 has over two million songs from more than 180,000 artists represented by over 20,000 major and independent labels.

I found the reports on the growth of their services business to be most profound. The company annouced a development fund for companies or individuals that could build commercial applications using the Amazon web services. Amazon will fund expansion and further development of the best of these applications. Without staring a gift horse, etc. the only limitation is that they application has to work with Amazon services. On the back of this they appear to have really spured the growth of people and companies tinkering with webservices. (I might even have a go). A lot of this growth may be people checking in to look around but regardless the growth in registrations in shocking.

  • Over 290,000 developers have registered to use Amazon Web Services (AWS), up 25,000 from the prior quarter.
  • AWS also launched a limited beta version of the Amazon Flexible Payments Service (FPS). Amazon FPS is the first payments service designed from the ground up specifically for developers, and provides unprecedented flexibility in the movement of money through a set of web services APIs.
  • AWS recently introduced several new compute instance types for the Amazon Elastic Compute Cloud, which provide up to eight times more memory, CPU, and storage, enabling developers to support an even broader set of applications. Amazon Simple Storage Service (S3) continues to be rapidly adopted by developers, and objects in storage have doubled to more than ten billion during the last six months. In addition, we have instituted a Service Level Agreement for Amazon S3 that guarantees operational performance levels.
  • On the earnings call, Bezos had this to say about webservices:

Obviously if you're building web scale applications, in many cases you have to be able to charge people for things. The Flexible Payment Service is the first payment service specifically designed from the ground up for developers, and it has a lot of features that make it very flexible and easy to use for developers to incorporate payments into their own applications.So that set of services that we're offering to developers is growing very, very rapidly and has gotten an unusual amount of traction. We are very, very gratified to see this early uptake in the development community. It's happening at the very small scale with small software developers; one-person and two-person shops. It's also happening at the middle scale with venture capital-funded startups; and then at the large scale, with enterprise customers all the way from the small up to the big. So it's a very exciting and new product offering. These infrastructure services are things that we needed to build for ourselves in order to run the web scale application called Amazon. While we were in the process of building these things, we decided to build them in an external way so we could charge for them and turn them into a new profit center.

Looking forward to the full year the company stated:

  • For Q4 we expect net sales of between $5.1 billion and $5.45 billion, or growth of between 28% and 37%. This guidance anticipates greater than 300 basis points of positive impact from foreign exchange.

Lastly in response to questions on the earnings call were the following:

  • A question on Gross Margin: :In terms of gross margins, yes, Harry Potter is having an effect. It was slightly less than a contribution profit breakeven event for us. You should assume that's a lower gross margin than our average, so it is bringing it down."
  • A question regarding the legal challenge to 1-Click. Bezos: "In terms of 1-Click, we have a longstanding practice of not talking about such matters outside of our public filings. You should refer to our public filings."
  • A question on the Borders web store collaboration that is ending: Bezos "Re Borders: I don't really have any comments on any specific contracts."

Tuesday, October 23, 2007

Five Questions with Rosetta Solutions

netGalley is attempting to solve an intractable issue for publishers: How to ensure that your review copies get into the hands of the right reviewers, at the right time and at the lowest possible cost. In addition, tracking these reviews becomes an increasing problem as reviews publishing rapidly expands beyond traditional newspaper and trade magazines. netGalley is an innovative technology services company located in Seattle and staffed with people committed to improving the way publishing operates. For publishers, netGalley helps publicity and editorial and marketing staff reach a wider range of review publications and media and provides up-to-date status of reviews. For reviewers, netGalley helps to manage the inflow of titles and internally manage the review process. There is no cost for individual reviewers to register for the service.

I asked Michael Forney, President of Rosetta Solutions which is the corporate owner of netGalley my five questions.

  1. Who is Rosetta Solutions and where does netGalley fit in the organization?

    Rosetta Solutions, Inc. (Rosetta) is a publishing technology company full of people who love books. All of Rosetta's products and services have been designed and built with extensive collaboration from publishers and media organizations. Our goal is to streamline and automate publishing workflows to help grow the industry. We do that by providing tools and services for both print and digital editions, including production, conversion and distribution.

    Rosetta’s netGalley™ is an online service that helps publishers better connect with their book reviewer and media communities through electronic distribution and tracking of ARCs, galleys and press materials. Through netGalley, publishers can simplify existing processes with premier review and media contacts and broaden their reach to online reviewers, bloggers and specialty publications, all while significantly diminishing the cost of printed review copies and press materials.

  2. How did the netGalley product evolve?

    At netGalley, we are fascinated by how the internet continues to help connect smaller and more specialized groups of people who benefit from shared information. Books have long been sold through word-of-mouth, with traditional reviews being the most influential recommendation tool. What we wanted to accomplish with netGalley was to bring to bear the networking power and digitization of the internet on the book review process. We keep asking, “How can we make the existing process more efficient and less expensive? How can we mine the process for more information that will enable better decision-making? And last, how can we help connect the exponential number of new media outlets with new galleys at THE lowest possible cost?” We are grateful to have had the input and counsel of the some of the biggest and most successful publishers and media groups to help us shape the functionality of netGalley. Good listeners make good leaders.

  3. You describe yourselves as a services company in this context what are the solutions that netGalley can provide? Is netGalley a discrete product or tool or do you see it as part of a platform or suite of products?

    When we first began with netGalley we saw the immediate benefits of better connecting review organizations with publishers to streamline the back-and-forth communication that characterizes this process. What we then began to see by talking to publishers is how netGalley can equally be applied to the larger publicity process by providing media with a central location to access a broad range of ancillary material about a title. We began to see how netGalley can benefit a range of constituents, directly (in the publishing house or media organizations) or indirectly (for example providing better information and services to authors). So, absolutely, we see netGalley as a platform providing a continuum of services.

  4. You are currently working with a number of publishers on the netGalley launch. What have been some of the issues you have faced as you have designed and built this product?

    Probably the biggest challenge for us has been straddling the current reliance on printed materials with the gradual evolution toward digital media. We recognize that publishers and media will continue to rely primarily on printed galleys for some time. At the same time we can be evangelists for digital content, particularly by making it easy and secure to distribute within a given professional community. To be clear, netGalley does not require the distribution of digital galleys and facilitates the distribution of physical galleys. Yet many publishers have indicated that they can use digital galleys to supplement their physical galleys, especially to the online media and blogger communities.

    Have you faced particular issues in convincing publishers of the ROI involved in implementing at productivity tool like netGalley?

    The publishers and media organizations we have talked with all agree that there is a great deal of opaqueness in the current communication media and review processes. There is equally a sense that it is difficult to understand the true costs of reviews or media coverage. When you pair that difficulty with the explosiveness of new sites covering and reviewing books…it seems reasonable to want to automate and capture more information in this area.

    The distribution of marketing materials and the breadth of potential reviewers are growing rapidly. None too recently, a publisher had a fairly static list of people they needed to send ARC’s to have you heard from publishers that this is becoming an unmanageable task unless fundamental changes are made?

    We haven’t met a publisher yet who has noted the diminishing importance of The New York Times in selling books. We haven’t met one who says that their list of daily tasks is shrinking. The traditional media outlets will continue to have enormous impact on the books purchased by the reading public. The publicists’ day will get fuller and fuller.
    I think the challenge for publishers is partially in verifying the influence of potential new media sources. We see a lot of heads nod when we talk about automating and consolidating communications online, about bringing together potential reviewers/media who might find you as much as you find them, about cutting down the number of manual tasks particularly around formats and files.

    What kinds of improvements would you anticipate in a typical installation of the netGalley product?

    First I would ask, improvements for whom? Review organizations for example are going to see enormous benefits in terms of improving their internal workflow and minimizing redistribution costs to off site reviewers. Media organizations will see improvements in time efficiencies and task management. Publishers can anticipate lower direct costs of producing and distributing physical galleys, replacement of manual processes, and a broadening of the publicity universe at lower cost.

  5. What is next for netGalley. Do you have a sense what your next development phase will be?

    On the netGalley side, we have a development plan that extends through the next two years and includes new functionality in the existing application as well as services to new segments such as the library and educator markets. Our research indicates that many of the benefits of netGalley to review and media communities can be transferred to other book communities.

    From the Rosetta perspective, we have a number of new products and services in development all surrounding the automation of publishing workflows and the consolidation of information derived from these processes. Watch this space for more!

Monday, October 22, 2007

Scanned! Libraries See the Folly in Proprietary Programs

The Open Content Alliance was established as a non-profit, non-proprietary program to aid libraries in developing their own book scanning efforts. It was partially a reaction to the far more renowned Google book program but some could argue it was a logical extension of the work of the Internet Archive program that the OCA founder Brewster Kahle also established. There are fundamental differences between the OCA approach and other digitization programs: Firstly, the library pays OCA for the scan, secondly, the content is limited to out of copyright material and thirdly, the library has no restriction on what is done with the scan.

This morning the NYTimes examines the developing resistance to commercial digitization programs such as Google and Microsoft and uses as an example the decision by a consortium of Massachusetts libraries not to go commercial.
But the resistance from some libraries, like the Boston Public Library and the Smithsonian Institution, suggests that many in the academic and nonprofit world are intent on pursuing a vision of the Web as a global repository of knowledge that is free of business interests or restrictions. Even though Google’s program could make millions of books available to hundreds of millions of Internet users for the first time, some libraries and researchers worry that if any one company comes to dominate the digital conversion of these works, it could exploit that dominance for commercial gain.
But Google continues to add libraries to their digitization program with regularity and why this continues is not really discussed here. Within the library community the disquiet regarding the Google program has been growing all year and the discussion as been as much about the restrictions as it has about the quality of the scans themselves. Less has been said about public trust and this aspect is not directly addressed in the Times article either.

As repositories of our collective knowledge and most often as beneficiaries of our tax revenues or public donations, libraries have an obligation to ensure that the general public has ready access to the content collected on our behalf. Perhaps this is a controversial point and perhaps this thought it not directly applicable in an academic context (unless it is a public institution) but the President of the Boston Public Library obliquely references this point when he says in the article:
"We understand the commercial value of what Google is doing, but we want to be able to distribute materials in a way where everyone benefits from it,” said Bernard A. Margolis, president of the Boston Public Library, which has in its collection roughly 3,700 volumes from the personal library of John Adams.
So what of the libraries in the Google program? Some are having second thoughts, some are entirely happy and some have made it work to their advantage. Generally, speaking it appears that everyone believes that all library content will eventually be freely accessible. If that means that works will have to be scanned again for those works that have restrictions placed on them by the original scanner then so be it. Since this second effort is likely to take some time, this content may be available in digitized form at a network level in advance as more and more libraries take advantage of 'open' programs like OCA.

I was intrigued by the last sentence of the article:
On Wednesday the Internet Archive announced, together with the Boston Public Library and the library of the Marine Biological Laboratory and Woods Hole Oceanographic Institution, that it would start scanning out-of-print but in-copyright works to be distributed through a digital inter library loan system.
"digital interlibrary loan system" sounds very interesting.

Pearson Ups Full Year Guidance

Last weeks positive results for McGraw Hill were said to bode well for Pearson's upcoming report and the news was confirmed this morning with Pearson reporting underlying revenues up 6% and operating profit up 20% for the first nine months versus the same period last year. Results including the impact of acqusitions and currency were 4% and and 17% respectively. From the press release:
Marjorie Scardino, chief executive, said: "We still have a lot of trading ahead of us, but every part of the company is doing well. We're benefiting from rapid take-up of our learning technologies; sustained increases in our audience and advertising at the FT; and bestselling publishing combined with operating efficiency at Penguin. This increases our confidence that 2007 will be another year of record profits for Pearson."

For the full year, the company is firing on all cylinders and is expected to achieve record performance in revenue, operating profit, cash flow and return on equity. The company is generally conservative in forecasting full year results but the confirm that all operating units are performing at or above their previous full year guidance.

Highlights for the first nine months of 2007:

Pearson Education underlying sales up 7% with good growth in all parts:

  • Our School business: Sales up 7% from sustained investment in content and technology and breadth in publishing, testing and services. Full-year sales growth around the top end of the 4-6% range and further margin improvement is expected even after reorganisation costs.
  • Our Higher Education business performed strongly through the start of the academic year. Sales are up 5%, with rapid growth in subjects where we offer our online teaching and assessment programmes (established services such as MyMathLab, MyEconLab and Mastering Physics as well as new programmes in Spanish, nursing and information technology).
  • More than 1.3 million US College students registered for our online learning programmes in the August and September back-to-school period, a 44% increase on the same period last year.
  • We now expect our worldwide Higher Education business to achieve full year sales growth around the top end of the 3-5% range with stable margins.
  • Our Professional education business continues to show strong growth. Sales are up 12% in the first nine months, and we now expect full-year sales growth of 8-10% (against our previous guidance of 5-7%) with further margin improvement.

In FT Publishing,

  • Sales are up 8% overall, with increasing content revenues. Our advertising revenues are up 9% in the first nine months (up from 7% growth in the first six months of the year).
  • We continue to expect FT Publishing to achieve double digit margins in 2007.

Penguin sales

  • Up 2% with a strong publishing performance from both new and established authors including Alan Greenspan (The Age of Turbulence), Khaled Hosseini (A Thousand Splendid Suns), Jamie Oliver (Jamie at Home) and Elizabeth Gilbert (Eat, Pray, Love). For the full year we continue to expect Penguin to improve margins further, as our publishing investment and efficiency programmes bear fruit.
Pearson Press Release

Friday, October 19, 2007

McGraw Hill Third Quarter Strong

MGH continued to delivery strong financial results on the back of their strong start to the year. In the third quarter revenues up over 9.8% to $2.2billion. Net income for the third quarter grew by 18.2% to $452.0 million. Foreign exchange rates positively affected the growth of revenue by $21.3 million and contributed $1.8 million to operating profit. From the press release,
"Double-digit growth and increased share in the elementary-high school market in
the most important quarter of the year for education and solid performances in Financial Services even as the structured finance market deteriorated were key to our results," said Harold McGraw III, chairman, president and chief executive officer of The McGraw-Hill Companies. "The operating margin expanded in all
three segments."
Net income for the first nine months was $872.9 million. and Revenue for the first nine months grew by 11.6% to $5.2 billion. Commenting on the outlook for the balance of the year the company stated:
"We are still on course to produce double-digit earnings per share growth in 2007, as well as improved operating margins in the Financial Services and McGraw-Hill Education segments. For the fourth quarter, revenues and earnings will not match last year's results because of challenging conditions in the structured finance market and some softness in education."
Highlights:

Education:
  • Revenue for the McGraw-Hill School Education Group increased 11.2% in the third quarter to $670.8 million.
  • Revenue for the McGraw-Hill Higher Education, Professional and International Group grew by 8.1% in the third quarter to $505.1 million
  • Capturing 32% of the fast-growing state new adoption market was the key to this year's industry-leading performance by the McGraw-Hill School Education Group
  • In professional markets, digital products, which include Access Medicine, Access Surgery, Access Emergency Medicine and Access Pharmacy, continue to attract a growing number of domestic and international subscribers. Our new digital iSpeak products, launched in April and now available in seven languages, are gaining traction

Financial Services:

  • "Revenue for this segment increased 12.5% in the third quarter to $759.6 million compared to the same period last year.
  • Operating profit grew by 17.3% to $346.7 million. Foreign exchange rates positively affected revenue growth by $12.6 million and had an immaterial impact on operating profit growth.
  • Double-digit growth in Standard & Poor's international fixed income markets, a strong performance by corporate and government ratings, and outstanding results from financial information products and services offset growing weakness in structured finance
  • "Standard & Poor's data and information products and index services recorded solid gains. Increasing assets under management in exchange-traded funds, stepped up trading volume of derivative contracts, and growth in licensing fees, all linked to Standard & Poor's indices, contributed to the improvement.
  • "Strong demand for data and information products is spurring growth. Capital IQ continues to add new customers and expand services to existing clients. A primary revenue driver has been the addition of new modules to the Capital IQ platform, including portfolio management tools and detailed fixed income information.
Information & Media:
  • Revenue for this segment increased 2.1% in the third quarter to $252.4 million compared to the same period last year.
  • Operating profit grew by 35.8% to $18.6 million. In the third quarter of 2006, the segment incurred a pre-tax restructuring charge of $5.8 million.
  • Foreign exchange rates did not have a material effect on revenue or operating profit growth.
Full press release
Powerpoint

Thursday, October 18, 2007

Identifying My Package

As publishers we remain committed to defining for our readers and users the ‘package’. At the Frankfurt supply chain meeting last week as I listened to another “history of the ISBN” and other bedtime stories I was stuck by our insistence as publishers to define for our customers just how they should consume our content. This was manifested in our approach to identifiers for segments of content. I include myself in this criticism as a proponent of ISBN, DOI, ISTC and other alphabet defying groupings over the past 10 years. Three or more years ago, I think we were on the right track but in today’s user defined world the consumer is telling us what parts they want to consume and we will need to come up with easy to use flexible solutions that can identify the content and use.

On the Exact Editions site a user can select, by highlighting, a piece of text they want to use from any number of the journals and magazines hosted by EE. (The tool is named The Clipper). It is a fun and useful tool but in its implementation it doesn’t restrict the user in any way (other than a limitation on the amount of content). If a similar solution were implemented in a research context (within Refworks for example) I would like to see a persistent identifier created on the spot who’s syntax could be partially defined by the user. This is a perfect implementation for a DOI (one of the few perhaps) that enables the user to select a segment of the content they want, makes it persistent, creates a record for the publisher and enables any necessary reporting to take place.

It would seem to me that formatting a programmatic standard syntax to represent paragraphs, chapters, images etc. is a backwards approach simply because we will never fully anticipate how our users will use the content. We also continue to use the printed page as a construct which is fast diminishing in the online context and further undercuts the current standards approach. Attempts to build out a standard by unilaterally assigning executable identifiers to works (books) will be a waste of time and I simply don’t see the benefit of this approach; moreover, I don’t see anyone paying for it. It is not even clear publishers would welcome this approach.

Several implementations of technology that places at the point of need an easy to use script has proven that users want and are willing to purchase or gain approval for the use of content. CCC and O’Reilly are two differing examples of this concept. In the same manner, enabling an easy to use [citation] solution that provides a user with a simple pop-up window tied to the content they are interested in is a far more flexible and appropriate solution to identifying content. Avoid proscriptions: Let the user decide.

Amazon to Loose "One-Click"?

From my Aussie stringer, the Sydney Morning Herald has an article this morning on a New Zealander called Peter Calveley. Peter has been engaged in what is becoming a sport of sorts for dedicated people, crank-heads and other patent crusaders who seek to challenge existing patents for various technical solutions and products. In this case, he has waged a long battle over Amazon.com's famous 1-Click patent, a process that enables online shoppers to buy goods with the single click of a mouse button. From the news report:
In response to Calveley's request to re-examine the intellectual property, the US Patents and Trademarks Office (USPTO) has just handed down a decision
rejecting all but five of Amazon's 26 claims to the patent. The Patent Office agreed with Calveley's claim that processes similar to the 1-Click solution had been documented before the Amazon patent was lodged in 1997. Eight of Amazon's 26 intellectual property claims were dismissed because of a Newsweek magazine article entitled The End of Money?. It was published in 1995 - two years before the 1-Click patent was lodged. The article described a process where someone could click a button to pay for "an annotated bibliography of every article ever written about Sandra Bullock" and download the file.

Naturally, Amazon.com are not giving up so easily and can opt to appeal or take the case to the civil courts. As for now, the decision has been posted on the USPTO website but don't go adding 'one click' to your transaction module just yet.

Wednesday, October 17, 2007

Booker Short List is Free

The Times Online is reporting that the MAN Booker prize short listed titles will be made available for free download. Apparently the initiative is well advanced but what I really thought interesting was this statement:
The downloads will not impact on sales, it is thought. If readers like a novel tasted on the internet, they may just be inspired to buy the actual book.
Hummm. I must be missing something because while some forward thinking people in the industry subscribe to this theory it is by no means universally held. In fact I laughed when I read it. Surely, if free downloads were a promotional vehicle there would be more (all) of them.

Also, in one sweep the publisher disparaged the sales data in Nielsen's bookscan product by suggesting that the sales units of the Booker winner documented in the Nielsen reports were only 10% of the actual total. (Me thinks they are counting in Cusslers). The writer goes on to say that winning will do wonders for sales of the title - breathlessly, "Enright’s sales may now quadruple, at least". Gosh, is that an extra 12,000 units?

Lulu Name New President

Lulu.com the self-publishing juggernaut announced the appointment of Bryce Boothby Jr. as President and COO of Lulu Enterprises. Boothby, 57, will oversee all finance, engineering, and business at Lulu.com as well as Gnack, the Lulu Enterprises company that provides support and services for open media businesses.

From the press release:
"We are very excited to have an executive of Bryce's caliber joining the company," said Lulu Founder and CEO Bob Young. "Because of our rapid growth we must prepare our company to serve millions of customers. Bryce's experience and remarkable track record of success will ensure Lulu's ability to continue to scale rapidly into the future."
Boothby appears to have no direct publishing experience other than a stint at Quebecor in the 1990's. He does have strong manufacturing, process and technology experience which should give you a sense as to where the publishing industry is headed.

Sommers Named President of Gale

Pat Sommers who until recently was President & CEO of Sirsi/Dynix has been named as the new President of Gale Reference. He replaces Gordon Macomber who announced last week that he was leaving for Wolters Kluwer Education. Sommers will report directly to Cengage CEO Ron Dunn. From the press release:
"Pat Sommers is extremely well qualified to lead Gale. He has anoutstanding record of success in managing information service businesses,and I am confident that he will provide strong leadership to help Gale growand further solidify its position as the world's premier library referenceinformation business," said Mr. Dunn. "I am delighted to welcome Pat toCengage Learning and look forward to working with him to provideoutstanding products and services for Gale's customers."

He starts Monday.

Press Release.

Pick Up and Go Book Vending

Doughty thieves made off we two new book vending machines over the weekend (as reported by the BBC). And to think we believe reading is in the decline. Who said reading isn't popular.

"The machines, worth £10,000 each, were in a trailer attached to a lorry parked at PN Computer Services on High Street, Elsenham near Bishop's Stortford. They were due to be delivered to Stansted Airport, but thieves took the trailer between Friday 14 and Monday 17 September. Essex Police said they have few leads and want information from the public."
I could have told them to avoid Bishop's Stortford; too many angry booksellers. I have always liked the idea of book vending machines and proposed the idea when I worked for Berlitz publishing as a unique way to sell our travel guides and phrase books. Idea died.

Tuesday, October 16, 2007

Swets Acquires MPS Scholarly Stats

The MPS resource management tool Scholarly Stats was quite innovative but in my opinion never really fit with the MPS core business. As a result I think they struggled to sell it into the library market and gain any significant market share. At a time when librarian's budgets are threatened or limited in some manner, Scholarly Stats is a tool librarian administrators can use for library usage statistics of licensed materials. From their website:
ScholarlyStats has been developed to provide information professionals with a single point of access to their vendor usage statistics. Providing faster access to consolidated data, it can help you to analyse usage of your online content more easily and more effectively. ScholarlyStats delivers consolidated reports to libraries around the globe, providing a clearer view of usage of over 70,000 journals and almost 450 databases from 46 platforms.

MPS was not a subscription agent as Swets and Ebsco are so could operate as a neutral party. With this purchase, the Scholarly Stats tool will be integrated into the Swetswise product portfolio and this will require some of the other platform providers and agents to beef up thier own tools for managing and monitoring licensed content usage.

More on the acquisition: Information Today

On a related note, the EU competition commission has cleared the acquisition of Swets by Glide Buyout Management Holding BV. This deal was previously announced in early September. Forbes

Olivieri Resigns From Wiley Blackwell

The Bookseller (UK) is reporting that Rene Olivieri who was responsible for the integration and merger of the Blackwell business into Wiley has resigned. There is no official report from the company which seems to indicate that the timing is unexpected. (Not least because senior execs in the US will still have been in bed when The Bookseller was reporting this). Having said that, it would seem that senior executive level changes were on the cards as the integration progressed and while this change may be presumptive it may also have been inevitable. Steve Smith was appointed earlier this year as head of all Wiley operations in Europe, Asia and Australia.

Monday, October 15, 2007

LibraryThing Launch Wiki Books In Print

The success of wikipedia, Librarything and other social databases has always intrigued me in terms of the models potential application to the development of a wiki-like bibliographic database. Well, it looks like Librarything has launched something that seeks to build a collective database of book catalog information. They call it Common Knowledge and describe it thus:

Common Knowledge works like a wiki. Any member can add information, and any member can edit or revert edits. All fields are global, not personal. Common Knowledge diverges from a standard wiki insofar as each field works like its own independent wiki page, with a separate edit history. Some examples:

Jonathan Strange and Mr. Norrell. I've been conservative with characters and places. (See Longitude, worked on by Chris for the opposite approach.) But I wish I had her editor! The history page for "important places" in Jonathan Strange and Mr. Norrell, showing improvement over time.
David Weinberger. Half-filled. He mentions his agent, but I can't tree his major at Bucknell and the honors section is empty.
Hugo Award Winners. This is going to get very cool.
The global history page. Mesmerizing.

In order to get Common Knowledge off and running, Librarything are "slapping fields up there" but this effort it really intended to give Common Knowledge some initial heft. Since all fields are editable this gives significant content for users to react to and add, correct and expand which is, of course, the intention. Tim at Librarything says that this is the perfect Librarything feature and he is very excited about it. As with other similar wiki like applications, users will be able to use and build off the data (as long as they cite the source) and there is strong encouragement to do so. Tim goes on to say that they will be building API's to promote even greater use.

As a result of this initiative we are going to see a much greater blending of user generated content and structured content from the likes of Ingram, Nielsen and Baker & Taylor. The commercial database companies would be crazy not to incorporate this content into their products but they have to be careful. What Librarything is doing is compounding the notion that biblio data is a commodity. Value still exists in the logical compilation of bibliodata but how long will it be before crowd sourcing encompasses the development of logical frameworks, data standardization and taxonomies. Perhaps this is starting to happen and indeed examples such as software development (Linux) prove that groups can build logical and powerful constructs. A wiki biblio database is probably easy by comparison and I can see the day when a biblio manager will no-longer have 50 data entry staff in New Jersey but will rely on an army of free contributors with far more collective expertise. The trick will be how each of the current commercial providers are able to differentiate themselves.

Saturday, October 13, 2007

Wire Loose

Wired notes the 'rumor' regarding Random House's possible inclusion in the Google Book Program. It was mentioned as an aside by Peter Olson in a panel meeting at Frankfurt. I don't believe this article is particularly accurate and commented as such. Especially this quote:

As for Random House's rumored about-face, there's certainly the distinct waft of
desperation to it; a struggling publishing company facing stagnant sales and falling revenue trying to "compromise" with a internet titan.

Wired

Friday, October 12, 2007

The Radiohead Agenda

Dear Sir,

We will not be requiring your services any longer and will not be renewing our contract. We thank you for your 10 years of often frustrating, painful but finally rewarding management expertise but as a band we have decided we need to be masters of our own creativity and financial development.

All the best for your future plans,

Radiohead.


P.S. If you would like a copy of our new release click here. It's free.

P.P.S. Our mates OASIS and Jamiroquai are joining us.

My Foreword Article

Harpercollins Launches Authonomy.com

Harpercollins UK has announced the launch of an author community site that will attempt to mimic the success that MySpace (and others) have had in the development of new music. Interestingly, the parent of both Myspace and Harpercollins is Newscorp and leveraging Myspace across the Newscorp businesses was something observers were expecting when the deal was consummated last year. No matter.

Authonomy will be expanded globally and will seek to develop the type of social networking framework that has been the hallmark of myspace, bebo, facebook and others. That type of success is hard to bottle so it remains to be seen whether Harpercollins can create the same type of social interest around writing and authorship. Users of the site will be encouraged to upload their own writings, comment on others and generally support the efforts of their fellow Authonomists.

As talent is spotted, Harpercollins will consider the works for general publication. No guarantees of course. Thus far, the launch hasn't really generated too much excitement.

Thursday, October 11, 2007

Frankfurt Bookfair Blog

The bookfair has a blog and they kindly added me to their blog roll. I wish I had known in advance and I would have been more diligent in publishing material about the fair. No matter there is always next year. I think I have my old colleague Andrew Wilkins to thank for this.

Frankfurt Blog

Frankfurt Supply Chain Meeting: MVB Content Warehouse

I attended the 29th Frankfurt Supply Chain meeting this week and from a jet-lagged audience I report on a few of the presentations. The room was typically full of vendors, publishers, data suppliers, software providers and consultants. There was a disappointing number of questions and follow-on discussion with all the presentations and I am unsure of the reason for this. Perhaps most disappointing was that the promised drinks cart failed to arrive at the end of the day - not as it turns out, the responsibility of the conference organizers.


Roland Schild: The Changing Landscape of the Book World.
Schild is the director of the German publishers and booksellers organization (MVB) has took over management of their book digitization program when he joined MVB from Amazon.de. The digitization program was originally announced at Frankfurt 2005 and is based on the Macmillan Bookstore platform. In presenting their project, Schild noted that they are announcing a name change to Libreka. The launch of the site is going to be somewhat limited with "purely search" only until added features such as purchasing are added sometime in 2008. The focus of the site is on titles "with economic value" that is those titles in German Books In Print. (MVB is the publisher of German books in print). Schild noted they have three objectives in supporting both publishers and booksellers with this initiative:
  1. Maximize reach to the publishers target audience with two 'aspects': Firstly in a quantitative manner in driving traffic where the publisher is less concerned with a targeted approach: A Dan Brown novel where they just want mass exposure. Secondly, a targeted approach where the book content may appeal to a narrow audience such as 'rose gardeners'. The product will enable both models
  2. Beginning in the first quarter 2008, they will become an 'open sales channel for booksellers and publishers' offering new content and content models for sale.
  3. They intend (must) operate in a 'copyright friendly' way and adhere to all copyright requirements.

It remains to be seen whether Schild and his team will be able to build what he described as a 'European Digital Library' especially in competition with the likes of Google and Yahoo and even some specific library programs. Nevertheless, MVB has been seeking the support of 'GYM' (Google, Yahoo, Microsoft), libraries, publishers and others to make them aware of the program and to ensure that their content is included in search results. That seems rather obvious but the biggest challenge will be to establish a relevant content warehouse will all digital content that is a real destination. Assuming digital content is searched via GYM how MVB will draw traffic to their site will be a big challenge. Of note, Springer which is a Google Library client was not mentioned as an MVB participant and if the case represents a significant hole in MVB's digital content repository.

Schild mentioned that they would like to use the ACAP content access protocol which will allow the MVB content to be indexed but will enable traffic to be referred back to the MVB site where various content access parameters are in place according to publisher preference. Their approach is similar to the Microsoft Live Book search approach.

It was interesting to hear about the production issues they faced in this project but there were two strange things: Firstly, Schild announced they were rebranding the product but didn't show us the brand and Secondly, most importantly there were no screen shots or a demo...

Frankfurt Supply Chain Meeting: Random House

Fionnuala Duggan spoke of RH's internet marketing efforts: "Web2.0 and the marketing mix" and 2005 to RH. She has experience in music, newspapers and publishing so offers a broad base of experience in web 2.0 applications. She introduced her discussion by commenting on how there has been a rapid increase in 'a different type of company'. She noted Myspace, facebook, ebay, photobucket and librarything. The central tenet of these social companies is that users are "choosing to interact" with them rather than having something imposed on them.

Fionnuala noted that attention and activity is now widely dispersed across the panoply of media choices. Media is vastly more fragmented than ever before and unless you as a publisher have a strategy to hit potential consumers in the locations where they are surfing then she concludes "you haven't got an internet strategy". You need to fish where the fish are and be present where the consumers are active. The object of internet marketers is to reach out into the internet and bring back the consumers to the RH site where they can interact/engage with them.

Vehicles used include email which if closely and accurately marketed can be an "extraordinarily powerful marketing tool and has been for RH." Most of traffic for RH comes from search and while a competitive market, search is a priority for RH in navigating traffic to RH. Google booksearch is also going to be an enormously important step in the growth of books. Books will now compete with all kinds of published works and the challenge for publishers is to make books relevant within the context of all other types of printed media. So, publishers need to be far more aware of the consumer experience, the content of books, the presentation of books, etc.

She reminded the audience however, that making books available is not the same as selling them and as an example she showed a music retailer named emusic. The company is a 'long tail' retailer of music content and has been able to create a strong viable content retail operation entirely through merchandising. The company has a catalog of over 2mm tracks and has "electrified and made interesting" the long tail of music retailing.

The Random House widget has been very successful for them and is an important aspect of their desire to seed social sites like Myspace and Facebook with Random House content. Other social applications she mentioned were iLike, iBook, Bebo and librarything. As book publishers they should be trying to infiltrate these sites with their content and also be prepared to engage the resulting consumers/users in social interactions.

Lastly, having an internet presence is a lot more than having a web site. It is far more than that and while important to front list, if done correctly their activities will have far more impact on the long tail of Random House titles which provides the excitement.

Frankfurt Supply Chain Meeting: Shatzkin & The Emergence of DADs

Mike Shatzkin of Idealogical company presented his research into Digital Asset Distributors in a speech entitled An Emerging Infrastructure of Digital Asset Distribution. Mike has presented this material on at least three occasions and I discussed it earlier this year here. He also has a copy of a similar speech from earlier this year on his web site here.

The publishing supply chain is changing and is no longer simple. In digital distribution even without ebooks they have more content to supply more trading formats, more trading partners and more customization. A lot of this content is about sales but also a lot about marketing. A little more than a year ago, Shatzkin saw a number of companies developing digital asset distribution (DAD) services who distribute content for digital asset producers (DAP) and pass the content to digital asset retailers (DAR). The role of a DAD is to get content delivered to a wide aray of content users. In his view there are more scale reasons for the development of DADs than there are/were for physical distribution which has been consolidating steadily for 40 years. Shatzkin went on to identify eight companies in the publishing arena he considers to be DADs: Biliovault, Bookbank, MPS Bookstore, Code Mantra, Ingram Digital, LibreDigital, Random House UK and ValueChain International. (These companies are also noted in the speech cited above).

In determining the need for a DAD a publisher should document all their use cases such as, files sent to printers including archiving and version control, files to merchants to support sale including covers, toc's etc., files sent for subrights reasons, files sent to websites and/or syndicators for pr reasons and files sent to online booksearch programs. Finally ebooks are the least important of the use cases as don't currently provide a lot of revenue but do provide promotional benefits. The objective of a publisher is to get a DAD that can support all their use cases and avoid retaining DADs that can only fulfill part of their use cases. New use cases arise all the time so the DAD also needs to be flexible.

In the long run Shatzkin believes that most DAD's will become industry resources for most publishers and publishers (with only a few exceptions) will forgo development of their own DAD capability.

There are a number of steps a publisher should take in beginning their DAD strategy.
Firstly, a publisher needs to develop a spreadsheet inventory of all their files, their locations and their formats. Secondly, the publisher needs to document all their use cases. Thirdly, understanding both the current costs of fulfillment and what is not getting done is also important. These three items are critical for the publisher to have a meaningful discussion with the potential DAD's about services and costs. If the publisher doesn't have the content in a form to distribute, the DAD will almost certainly work with them to transform the content for a fee.

Lastly no DAD is future proof and so you must get to know the provider not just the sales team. Be sure to build strict service level agreements into your contract which also includes an innovation clause enabling you as a customer to ensure the DAD continues to innovate and expand their services in line with your customer needs and requirements.

WH Smiths Beats Estimates

For some reason AOL Europe put this article at the top of their search results for WH Smith this morning. As the article is six months old you might want to look at more recent results here.

*****


Good news for UK book retail this morning in the results for WH Smith's. Annual revenues and profits were higher versus last year on the back of better results in their railway and airport stores. City center stores continue to plague the business and revenues were off 6% versus last year; however, the company indicated that market conditions are masked in this result as they continue to realign their store product mix.

Highlights from the company press release:

Profit before tax and exceptional items up 29% to £66m (2006: £51m). Profits from trading operations are:
• High Street profit up 5% to £44m (2006: £42m)
• Travel profit up 16% to £36m (2006: £31m)
• Total Group profit before tax of £76m (2006: £44m).
• Like-for-like (LFL) sales down 4% reflecting our strategy to rebalance the mix of our High Street business towards our core categories.
• High Street LFL sales down 6%, with total sales down 6%
• Travel LFL sales up 2%, with total sales up 6%
• Gross margin has improved by 230 basis points year on year.
• Cost savings of £10m, with £3m delivered ahead of plan; further incremental cost savings of £11m identified.
• Strong free cash flow of £81m (2006: £68m).
• Underlying earnings per share2 up 26% to 29.3p (2006: 23.3p).
• Basic earnings per share up 82% to 33.1p (2006: 18.2p)3.
• Final dividend proposed of 8.1p, up 31% on the prior year. Total dividend per share of 11.8p
up 27% on prior year4.

Specific to books the company stated:
Books LFL (like for like) sales were up 1% as we continued to focus on rebuilding our authority as a popular book specialist and maximising profitability. Excluding the Harry Potter release in the second half, LFL sales for the year were flat, with gross margin slightly down including Harry Potter and up excluding Harry Potter. We maintained our strong performance versus the general high street, a trend which has continued for over 2 years now. We are particularly pleased to have maintained this performance during the second half of the year in the face of very strong competition on Harry Potter. During the year, we saw strong shares in some of the front list books, both over the key Christmas period on titles like Peter Kay, The Sound of Laughter, and then with further strong shares on key summer titles such as Cook Yourself Thin and the Richard & Judy Summer Read. Improvements to category planning and management have delivered good results, notably through improved ranges, innovative promotions and a focus on specific genres, such as Kids.

The High street revival is part store remix (DVD and CD sales are rapidly declining) and also based on the integration of post office concessions. The company has announced plans to integrate these concessions in 71 of its 544 high street stores and while operationally complex they have said they are on plan to achieve their goals. Currently they have 23 concessions in operation. The company has previously said the object of installing the concessions in the stores is to provide increase foot traffic and in prior interviews Kate Swann (CEO) has said their assumptions of the impact of this strategy is being borne out.

The company is naturally guarded about the coming year and warns that the marker should not expect too much by way of a rapid turn-around in the High Street stores. Regardless, shareholders and the publishing community generally should be relieved at these results which show significant performance improvement.

Reuters