Showing posts with label Publishing Supply Chain. Show all posts
Showing posts with label Publishing Supply Chain. Show all posts

Tuesday, January 30, 2024

Time for A Publisher ID?


 

In the 1870s R.R. Bowker began publishing The American Catalog which collected publisher titles into one compendium book. The first edition of this book was surprisingly large, but its most useful aspect was that it organized publisher books into a usable format. The concept was not sophisticated: The Bowker team gathered publisher catalogs, bound and reprinted them so that they were more or less uniform. In subsequent years Books In Print became three primary components: The Subject Guide, Author Guide and Publisher Index (or PID). Each was separated into distinct parts, but it was the PID which held everything together.

When a user found a title in the author or subject index they would also be referred to the PID index to find specific information about the publisher including (the obvious) how to order the book. At some point, Bowker began applying an alphanumeric “Bowker Id” to Publisher names so that the database could be organized around the publisher information.

In the late 1970s and early 1980s, the ISBN was introduced to the US retail market and Bowker was (and still is) the only agency able to assign ISBN numbers in the US. Included in the ISBN syntax was a “publisher” prefix such that a block of numbers could be assigned specifically to one publisher. The idea, while good in concept, did not work well in practice. For example, in an effort to encourage adoption of ISBNs the agencies assigned some large publishers a small two digit publisher prefix which resulted in a very large block of individual ISBNs (seven digits plus the check digit). Even after 50 years, many of these blocks are only partially used (and wasted) because the publisher output was far less than anticipated. A second problem was that publishers, imprints and lists were bought and sold which made a mess of the whole idea. (In the above image the prefix is 4 digits).

At Bowker, we recognized that our Publisher Information Database was a crown jewel and a key component of our Books In Print database. Despite many requests we never licensed this data separately and this was a significant reason retailers such as Barnes & Noble, Borders, Follett and others licensed Books In Print. Because the information was so important, we spent a lot of time maintaining the accuracy and the structure of the data.

Publishers who acquired ISBNs from the Bowker agency were a key input to this database – beginning in the 1980s but continuing to the present. Not all new ISBNs go to small independent publishers and there remains consistent demand from established publishers for new numbers even today. To be useful, this publisher information needs to be structured and organized accurately and is only possible with continued application of good practice. During my time at Bowker, the editorial team met regularly with publishers to both improve the timeliness and accuracy of their book metadata but also to confirm their corporate structure. We wanted to ensure that all individual ISBNs rolled up to the correct imprint, business unit and corporate owner. This effort was continuous and sometimes engaged the corporation’s office of general counsel and was frequently detailed and time consuming.

A few years after I left Bowker, one of my consulting clients presented me with a proof of concept to programmatically create a publisher id database. In concept it looked possible to do; however. I pointed out all the reasons why this would become difficult to complete and then to maintain. They went ahead anyway but after a year or so abandoned the work because they could not accurately disambiguate publisher information nor confirm corporate reporting structures.

Today there is no industry wide standard publisher id code but the idea comes up frequently as one the industry should pursue. As with many new standards efforts it will be the roll out and adoption of the standard which will prove difficult. Establishing an initial leap forward could represent a promising start by using data which might already be available or available for license.

Bowker (and all global ISBN agencies) are required to publish all new publisher prefixes each year and this information could also be a useful starting point. Bowker is not the only aggregator with publisher data (we were just the best by a significant margin) and another supply chain partner might be willing to contribute their publisher data as a starting point. This could establish a solid foundation to build on, but realistically any effort will fail if the maintenance aspect of the effort is not understood and recognized, and a strong market imperative isn’t widely agreed and supported.

When (I)SBN was launched in the UK in the late 1960s it succeeded because the largest retailer (W.H. Smith) enforced the strong business case for its adoption. Globally ISBN has gone on to become one of the most successful supply chain initiatives in (retail) history and the entire industry is dependent on this standard. (It has even survived Amazon’s cynical ASIN). If there is a business case for the publisher id this needs to be powerful, obvious and accord universal benefits: Mutual interest and money can be powerful motivators but having a policeman like W.H. Smith will help as well.


More:

The ISBN is Dead

ChapGPT "thoughts" on the history of identifiers.

Note: I ran R.R. Bowker for a while and was also Chairman of ISBN International.

Monday, June 07, 2021

Some Book Returns are Good: Managing Returns an Upcoming BISG Webinar

Book returns have long been the nemesis of warehouse and fulfillment managers and, sometimes conflict, when challenging the optimism of the sales team. Historically, it was the trade market where returns were (and remain) a significant component of the sales process to the exception of other publishing segments. However, this has changed significantly as the retail market – in education in particular – has become less structured. Whereas students used to purchase textbooks exclusively at the college store they are now as likely to buy their books ahead of time from Amazon for delivery to the dorm as they are to buy them at all.

As most publishing people know, managing returns and addressing the ‘returns problem’ is a perennial issue but it has been up to individual companies to act to improve their returns issues. In the US there has not been a direct industry led initiative to tackle returns but that is not the case in the UK. As far back as 1999, the industry began an initiative to understand the issue, identify the costs of returns and propose a set of progressive supply chain improvements in an industry led attempt to manage down the cost of returns. This initiative brought together all major players including publishers, retailers, wholesalers and other intermediaries, and gained traction approximately five years ago with the agreement on a set of resolutions or ‘rules of the road’ which govern interactions across the industry.

In the US, the UK initiative looks like an interesting model for us to study. The BISG has scheduled a webinar for July 20th to do just that and it is open to members and non-members.  In advance of the meeting, I have been asked to interview a group of supply chain participants (retailers, wholesalers, publishers) on behalf of BISG to determine how they have approached the returns issue(s) within their own businesses, their objectives in addressing returns and solicit their input on how BISG could support the industry to address returns.

At the webinar in July, we will tell the story of the UK experience and deliver the feedback I have gathered from our interviews. We will then solicit feedback from the attendees (and members) as to how BISG might support initiatives to improve the returns issue. So far, I can report that there are some interesting ideas and process improvement suggestions already being used by those addressing this issue and I expect we can discuss these at the meeting in July.  I hope you can join us.  If you would like to offer comments on this issue please do so below.

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Are you considering an investment in new technology?  Check out my report on software and services providers.  (PubTech Report)

Michael Cairns is a business strategy consultant and executive.  He can be reached at michael.cairns@infomediapartners.com or (908) 938 4889 for project work or executive roles.



Monday, May 24, 2021

Taking the Temperature - How Publishing Technology Firms View the Future after COVID


I spent the last several weeks interviewing companies for the next edition of my third annual Publishing Technology report and it was interesting to hear similar themes on their business outlook, staffing challenges and the impact of COVID-19.

My report won’t be published until late summer, but here’s a sampling of what technologists and CEOs are telling me about their products and the market...

The Band Played On: I interviewed more than 25 companies and virtually all of them had the same story: As we entered the shutdown in March 2020, business slowed down for a quarter but then began to pick up to almost normal levels by the end of the summer. Technology projects already underway were slowed or delayed as companies established work from home, but then resumed quickly. RFP processes and project kick-offs were also put off but companies did not see many outright project cancellations. As we near the middle of 2021, the companies I spoke to are experiencing strong sales and project activity, and companies said 2020 was one of their best years ever. The belief that COVID-19 would negatively impact 2021 seems to be exaggerated.

More and More Content: As companies rushed to launch online customer experiences they also - either by design or necessity – created new content. At first many businesses created this content as a stop gap organized to maintain contact with customers but, over time, most are recognizing that podcasts, webinars, interviews and educational materials are valuable new initiatives to be maintained. In many instances these new ‘publishing’ activities will continue as COVID recedes, adding to the toolkit publishers use to engage their customers. My interviewees saw this trend reflected in the requests they received from customers to make this new content readily available to consumers on their platforms. 

Of particular note were associations, which in the past had relied on in-person meetings, seminars and conferences for educational and accreditation purposes, now realizing the long-lasting value of materials created to bridge the gap created by COVID.

A Bigger Audience: Most of the membership organizations supported by the technology companies I spoke to also noted that the replacement of in-person annual conferences with fully on-line versions broadened their market. Many online association conferences saw participation outside the US explode. We expect this change to stick and, in the future, more content and programming may be created specifically for non-US markets.

Everyone is Doing More: Across the board, the tech firms I spoke with were amazed at the performance of their staffs last year - not only in stepping up and adapting, but also in the sheer amount of work completed. Staff productivity increases were common across this group and some companies even mentioned that managers needed to step in and encourage staff to have good work/life balance. Few companies mentioned a need to downsize during the past 18 months and were bullish on staffing needs as we go ‘back to normal.’

Going Back Will be Hard and Easy: Surprisingly though, there is no consistency among these companies on an approach once offices open up fully. In Germany, all staff will be back in the office. In the UK, no one is sure what will happen. In the US, companies predict a slow ramp up but will also allow staff to remain in their work-from-home state as long as they like. Clearly, more formal policies will be enacted as time goes on and it is more than likely that more flexible arrangements for both employee and employer will emerge with a new ‘employee compacts’ created over time. Many of the software businesses in the publishing technology segment are small with low capitalization; employees are their biggest expense so if they can create new employment models for employees while saving on office space – all while maintaining productivity – then they will likely do so. 

COVID has produced a new trust model between employee and employer to the benefit of both. In software development in particular, this flexible work-from-home/work-in-the-office model will become commonplace. Employees will be required to come in to the office occasionally for collaboration and team building but new on-line facilitation tools will also emerge over time to minimize this. Most managers were unconcerned about how staffing would work as COVID receded.

Finally, some companies noted they now had new hiring options post COVID. Where once they forbade work from home (thereby segmenting their hiring pool) or imposed geographic restrictions (often due to tax reasons), COVID quickly forced the elimination of many restrictions and opened up hiring practices for many.

My report, A Market Survey of ERP and CMS Software Solutions for Publishing Companies, is now in its third edition and will be published in late summer. The second edition is available here and, if you purchase the 2020 version now, I will provide the 2021 version free of charge.

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Are you considering an investment in new technology?  Check out my report on software and services providers.  (PubTech Report)

Michael Cairns is a business strategy consultant and executive.  He can be reached at michael.cairns@infomediapartners.com or (908) 938 4889 for project work or executive roles.

Thursday, June 04, 2020

A Selected List of My Popular Presentations

I have placed many of my public industry presentations and speeches on Slideshare but I thought I would link to some of the more popular posts.  Most of these are available for download but if you have a problem let me know.

https://www.slideshare.net/mpcairns/draft-framework-for-first-100days-planning

The First 100 Days: A template to build your action plan as boss. Views: 36,221 
Digital Transformation: A seminar session for management
Views:
44,683




https://www.slideshare.net/mpcairns/high-level-overview-of-the-publishing-industry-2017
Education Publishing: Market Overview (2017)
Views: 8,794
https://www.slideshare.net/mpcairns/frankfurt-bookfair-supply-chain-meeting-publishing-in-a-digital-age-presentation
Publishing Market Overview (2008)
Views: 4,769


https://www.slideshare.net/mpcairns/frankfurt-bookfair-supply-chain-meeting-publishing-in-a-digital-age-presentation
K-12 Education Market Survey (2018)
Views: 5,465
https://www.slideshare.net/mpcairns/publishers-forum-berlin-2017-edtech-market-overview
EdTech Market Overview (2017)
Views: 4,209
https://www.slideshare.net/mpcairns/rethinking-and-remixing-content-society-of-scholarly-publishers-panel-2013
SSP: Creating Reusable Content (2013)
Views: 3,617
https://www.slideshare.net/mpcairns/parallel-universe-will-libraries-and-publishers-learn-to-share
ALA: Parallel Universe:  Libraries and Publishers (2011)
Views: 3,444


https://www.slideshare.net/mpcairns/frankfurt-supply-chain
Frankfurt Bookfair: Intelligent Supply Chain (2002)
Views: 2,816
https://www.slideshare.net/mpcairns/blockchain-107113950
NFAIS: Blockchain Applications for Publishing (2019)
Views: 1,355


More at Slideshare with this link