An interesting article from
Nieman Labs which takes a look at how the BBC are experimenting with Chatbots. Not just how they an enage but also how to integrate the tool into the journalists workflow:
The BBC News Labs and the BBC Visual Journalism team are trying to
solve both issues with a single solution: a custom bot-builder
application designed to make it as easy as possible for reporters to
build chatbots and insert them into their stories. In a few minutes, a
BBC reporter can input the text of an article, define the questions
users can click, and publish the bot, which can then be reused and added
to any other relevant article. BBC reporters can even repurpose
existing Q&A explainers into bot-based conversations.
So, on this story
about a typo on State of the “Uniom” tickets, a “Catch me up” module
says: “Donald Trump came into office promising to change the face of
American politics and transfer power ‘back to the people.’ This BBC
chatbot lets you ask: what has President Trump achieved in his first
year?” Three potential questions are offered. (How are the President’s
approval ratings? How is the economy faring under President Trump? And
has the President changed immigration numbers?) Pick one and a chat
interface expands with answers. (“He’s one of the most unpopular
presidents in the modern era.”) With each answer, one or more new
questions pop up as options; the Trump chatbot contains more than a
dozen in all.)
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