There are four or five sessions devoted to remixing and reusing content here at the SSP conference which speaks to how much publishers are starting to really think about how they produce content that can be used in a multitude of ways. I am hosting a Panel and here are my opening comments and the slide deck.
Chart 2: This session will explore ways to rethink and remix
content in numerous ways that can be searched, browsed, repackaged and sold to
achieve the publisher’s strategic objectives.
In this session today we will try to cover fragmenting, bundling,
collections, cross selling, flexible e-commerce, academic adoptions, community
networks, SEO and the ability to provide the right content when, where and how
users want it. That’s ambitious and if
you don’t think a then end of the panel discussion we’ve covered it then please
ask about it during the q&a.
Chart 3: On our panel today are Brian Erwin from Slicebooks,
Alan Noren from O’Reilly Media and Catherine Flack from Cambridge University
Press. I will introduce each speaker as
they present their section in a few minutes.
What I thought I would do was provide an introduction of this topic and
then have each panelist provide a brief 10-15 minute presentation which we will
then follow up with questions at the end.
First my introduction, I am Chief Operating Officer for the
Online division of Publishing Technology which is a publishing applications and
software provider based in Oxford, UK.
We are a sponsor of this conference and we have a stand in the exhibit
hall so please come by and say hello. I
only accepted by position a month ago and this panel was suggested by my
predecessor Louise Russell, but don’t let that worry you because I’ve been
working with publishers on their content strategy for most of my career both as
a consultant and as an operations executive.
Since 2006 I’ve consulted with publishers such as Wolters Kluwer and
start-up businesses such as CourseLoad which are looking to re-invent part or
all of their businesses with respect to how they create, manage and distribute
content. Prior to 2006, I ran RR Bowker
which is primarily a bibliographic database company; but then, metadata is just
another form of ‘content’.
Before Bowker, I was with PriceWaterhouseCoopers as a
consultant in their Entertainment, Media and Communication practice. Back in the mid-nineties we frequently made
presentations to prospective and existing clients about ‘non-format specific
publishing’ meaning we could help them create content process that were not
dependent on the output format of that content.
Of course in those days the primarily output was print but the fact is
that even today most publishers are not much further along in creating flexible,
modular, componentized – call it what you will – content than they were in the
mid-nineties. Our charts during those
presentations looked great but in reality they were almost irrelevant given the
capabilities of the audiences we were addressing.
Chart 4: Over the past three or four years I’ve worked with
a wide spectrum of publishers in the scholarly and academic market who are only
now beginning to recognize that they need to make fundamental changes in the
manner in which they manage their content workflows.
In one initiative over 18mths, I created a very large
library of publisher content from academic journal and book publishers which
eventually comprised approximately 200 publishers and 7million items of
content. In that effort I worked with
many of you in this room and maybe this is your chance to put a face to a name.
Chart 5: In the process of this exercise it was clear to me
that many publishers were not thinking about their content processes in a
strategic way. Not only are publishers
still oriented to the ‘document’ but they find it very difficult to get their
constituencies – author, editor, production managers, owners, etc. to allocate
time, money and effort to implement real change in how their businesses
operate.
Chart 6: All companies producing content should develop a
content strategy. Your business may have
a set of big picture strategic objectives but what I am recommending is a
programmatic, strategic re-think about how you manage your content creation
process. If you were to stop thinking
about the ‘format’ or ‘document’ and more about the content item; then what would
this mean for your business? Which
processes and relationships would need to change? What technology might you need, etc. etc? Are you able to establish some strategic
targets around the answers to these questions and define some tactical objectives
for reaching your objectives?
So you should be asking, how might you approach this
effort? The process may begin with an
evaluation of your content: how is it created and who does that work. What happens internally with the content once
it is submitted by authors? Externally,
how does the market want to use and work with your content? In my example in building the content
library, many of the book publishers I worked with did not have chapter level
content. No abstracts, key words or
metadata for their chapters. In some
cases the chapters had no titles merely sequential numbers. This is not the way to present content to
support flexible use by customers and I don’t think any of those publishers
would disagree with me. At the AAUP
meeting last year, I heard from many publishers that their permissions revenues
were rising year on year and I see this as a reflection of the faculty and
researcher’s need to be able to find, use and even pay for just the right part
of your content. If you are not
facilitating that you are missing out.
Chart 7: In the academic market there are numerous start-up
businesses that want to enable content delivery at the base unit level: journal
articles via Deep Dyve, book chapters and business case content via Gingotree,
Symtext or full textbook content via CourseLoad. These companies struggle with your content to
make it usable for their clients whether they are researchers, academics,
students or consumers. It shouldn’t be
that way but even more importantly you – as the publisher - should be able to
offer this level of content flexibility directly to your customers.
These struggles with content may all come to a head in the
mobile space. As consumers rush to
mobile devices for their content consumption it will be impossible for a
content producer to supply content across all these devices unless they can
COPE.
Chart 8: What is COPE:
Create Once Publish Everywhere and increasingly we are seeing publishing
adopt this principle. It’s another way
of saying ‘non-format specific content’ which is where we were in 1997 at
PriceWaterhouse.
Chart 9: At Publishing Technology we are at the center of
this effort with our pub2web solution which is a built from the ground up
content management solution supporting all manner of business models,
distribution services and content administration tools. Our publisher clients are traditional
academic publishers, associations and government agencies around the world and
if you come by our stand we can tell you more about what we are doing.
Chart 10: In summary, you as a publisher need to begin to
think of your content as a strategic asset of the business and as such you
should devise a strategic plan for that aspect of your business. Managed appropriately assets should return
capital invested and the content you invest in should be no different.
Chart 11: When you
get back to the office next week think about the following:
- What do we need to do with our
content creation process (and our author relationships) to make the content
less dependent on an output format?
- Chunking content while maintaining a
web of interrelationships across the content.
- Can we actively involve authors in
the process: Maybe give them an office!
- How can we establish templates that
support flexible content: Book>Chapter>Image>Diagram;
Description>Abstract>Key words> Concepts>Author bios;
- Who is doing this well? Can we deconstruct their activity and build
our own way?
- What do our customers want: Content
everywhere – so how do we deliver it?
Chart 12: I hope that my comments form a good introduction
to this topic and let me know hand it over to the panel for our discussion.
Questions:
1.
How do publishers merge content
separated by legacy systems?
2.
How can increased smaller offerings
boost discoverability and find new markets?
3.
How to monetize backlists and granular
content?
4.
How can publishers compete with free
web models and go on the offensive again?
5.
How will it impact academic adoptions?
6.
How can this content organically find new
markets?
7.
How can this tool keep backlist alive at no/low
cost and with no accompanying inventory costs?
8.
How can this greatly increased amount of online
content grow your company’s Search Engine Optimization and allow your company
to compete with inferior content available on the Internet?