Monday, November 01, 2010

Edelweiss Incorporates Goodreads "Shelf Counts" in Title Buzz Tracking

Above the Treeline is pleased to announce the addition of the Goodreads shelf count to the buzz tracking tools within Edelweiss, its market-leading online publisher catalog service. In addition to the newly added Goodreads data, Edelweiss provides Twitter and blog tracking so that book professionals using Edelweiss can easily see which titles have online activity and can quickly view the relevant information. Similar to the other buzz tracking tools in Edelweiss, the Goodreads indicator will contain a link to the title page on the Goodreads site so that users can see full Goodreads information for a selected title.

Goodreads is an online community of more than 4.1 million book lovers and casual readers who are able to assign titles to personal shelves, such as "to-read", "currently-reading", "read" and other custom shelves. By integrating this aggregated information into Edelweiss, book professionals such as booksellers, sales reps, publicists, librarians, and media will be able to see which titles have the most energy and excitement from the Goodreads community, as expressed through the overall shelf count.

"Goodreads is the world's largest social network for readers and we're really excited to be providing Edelweiss users with this information to help them to gauge which new titles are generating the most excitement from readers," said Treeline CEO John Rubin. "As with our Twitter and blog tracking, we think this will become another key piece of information within Edelweiss to support marketing efforts and buying decisions."

The image below is an example of the Edelweiss title detail page with the Goodreads buzz meter. Click on the image to go to the page within Edelweiss.

Sunday, October 31, 2010

MediaWeek (Vol 3, No 44): Library demands, 30 Day Novels, D.H. Lawrence, Education, Internet Archiving

The demand on libraries grows and grows (The Economist):
The weak economy is forcing libraries to redefine their role. Close to 70% of America’s public libraries now say their staff help patrons complete job applications online, and the same number offer help with résumés. “Workforce Solutions”—as the state of New Mexico calls the dole—requires a weekly check-in. For many people, long queues or long journeys means it is only practical to do this online. Lynne Fothergill, a head librarian at Erna Fergusson, says she noticed an increasing number of online check-ins in early 2009; they are now a primary function of the library’s two 15-minute computer terminals.

Nationally, the number of libraries reporting that they help patrons with e-government services has risen by almost half. As with private employers, when state and local governments save money by moving services online, they actually shift some of those costs to the point of access: for many of those most likely to need jobs and benefits, this is the local library.

Perversely, computers are often more expensive for public libraries than for individuals, and harder to buy. In Albuquerque, any city purchase over $500 requires approval by a technical review committee. A single library desktop, with all of the officially necessary licences and security and session-management programmes, costs the city a whopping $1,800.

Write a novel in a month? (Independent):

And although there are plenty of tales of great novelists spending years crafting their masterpieces – Joseph Heller took eight years to write Catch-22 – many of the literary world's most popular works were knocked out in a few weeks, such as Muriel Spark's The Prime of Miss Jean Brodie and Charles Dickens's A Christmas Carol. Lindsey Grant, who helps run NaNoWriMo, said that 55 novels written under the scheme have gone on to publication. These include Sara Gruen's Water for Elephants, which spent 12 weeks in The New York Times best-sellers list in 2006. "The idea is to get the rough drafts of the novels down," Ms Grant said. "But so many people then go on to rewrite."Two years ago, Birdsong author Sebastian Faulks wrote a James Bond thriller, Devil May Care, in only six weeks – following the work pattern of Bond's creator, Ian Fleming."I enjoyed the rush," he said. "There was a way in which my own race to the finish line mirrored the chase of the plot. Novels that have been written quickly can retain a slightly torn-off, uneven quality – like life. This is certainly one of the miraculous things about Jean Brodie, where the story zooms back and forth through time. There is a careering, out-of-control feeling, which is exhilarating. The main danger is that the writer hasn't worked out his/her theme. They don't really know what the novel's about."

Behind The trail of Lady Chatterley's Lover (Independent):
Some were eager, and duly stepped into the witness box. E M Forster, for instance, wrote to Mr Rubenstein, calling the book "a literary work of importance", adding, "the law tells me that obscenity may deprave and corrupt, but as far as I know it offers no definition of depravity or corruption." With some willing to testify, there were complications. Aldous Huxley, for instance, wrote: "Lady Chatterley's Lover is an essentially wholesome book." But the long journey from his American home, and his request for $1,000 expenses meant he was kept in reserve, as were Iris Murdoch and T S Eliot. Eliot had, in the early Thirties, dismissed book and author, but now thought better of both and was prepared to appear. During the trial, he was on the defence team's substitutes' bench, and legend has it that, for several days, he sat outside the court in a taxi, the meter ticking all the while.Among prominent refuseniks were Evelyn Waugh and Robert Graves. Waugh's letter to Mr Rubenstein described the book as dull and pretentious, one whose publication would serve no private or public good. He ended with the verdict: "Lawrence had very meagre literary gifts." Graves's letter said of Lawrence: "I won't have a book of his on my shelves."

Even Field and Stream got into it:

The review read in part: "This fictional account of the day-to-day life of an English gamekeeper is still of interest to outdoor-minded readers, as it contains many passages on pheasant-raising, the apprehending of poachers, ways to control vermin, and other chores and duties of the occasional gamekeeper. "Unfortunately, one is obliged to wade through many pages of extraneous material in order to discover and savour these sidelights on the management of a Midlands shooting estate, and in this reviewer's opinion the book cannot take the place of J R Miller's Practical Gamekeeper."

How to Fix our Schools a Manifesto (WaPo):

Just as we must give teachers and schools the capability and flexibility to meet the needs of students, we must give parents a better portfolio of school choices. That starts with having the courage to replace or substantially restructure persistently low-performing schools that continuously fail our students. Closing a neighborhood school -- whether it's in Southeast D.C., Harlem, Denver or Chicago -- is a difficult decision that can be very emotional for a community. But no one ever said leadership is easy. We also must make charter schools a truly viable option. If all of our neighborhood schools were great, we wouldn't be facing this crisis. But our children need great schools now -- whether district-run public schools or public charter schools serving all students -- and we shouldn't limit the numbers of one form at the expense of the other. Excellence must be our only criteria for evaluating our schools. For the wealthiest among us, the crisis in public education may still seem like someone else's problem, because those families can afford to choose something better for their kids. But it's a problem for all of us -- until we fix our schools, we will never fix the nation's broader economic problems. Until we fix our schools, the gap between the haves and the have-nots will only grow wider and the United States will fall further behind the rest of the industrialized world in education, rendering the American dream a distant, elusive memory.

Two e-Learning companies to begin selling online remedial courses to community colleges (Inside HE):

K12 has made only a few inroads in higher education; last summer one of its subsidiaries was rebuffed by an accrediting agency when it tried to take over operations at Rochester College, a four-year liberal arts college in Michigan. (K12’s collaboration with Middlebury College to deliver language instruction as part of a summer program has been more successful.) Davis said he will be pleased this time to have, in Blackboard, a co-pilot with a huge network of existing higher-ed clients.For Blackboard — which has sold online learning platforms and other services for years, but never courses — the deal also represents a new sort of business. Both sides say K12 will do most of the heavy lifting on course design and provide the labor from its stable of 2,700 instructors, while Blackboard will focus mainly on the technology. But the two companies say they will work together on all aspects of the product. Small, the chief business officer, said Blackboard does not currently sell courses past the remedial level. “Outside of this very targeted effort, we have no plans to move into the general areas of curriculum and instruction,” he said.

The Economist looks at efforts to archive the web (The Economist):

The biggest problem, for now, is money. The British Library estimates that it costs half as much to store a digital document as it does a physical one. But there are a lot more digital ones. America’s Library of Congress enjoys a specific mandate, and budget, to save the web. The British Library is still seeking one.

So national libraries have decided to split the task. Each has taken responsibility for the digital works in its national top-level domain (web-address suffixes such as “.uk” or “.fr”). In countries with larger domains, such as Britain and America, curators cannot hope to save everything. They are concentrating on material of national interest, such as elections, news sites and citizen journalism or innovative uses of the web.

The daily death of countless websites has brought a new sense of urgency—and forced libraries to adapt culturally as well. Past practice was to tag every new document as it arrived. Now precision must be sacrificed to scale and speed. The task started before standards, goals or budgets are set. And they may yet change. Just like many websites, libraries will be stuck in what is known as “permanent beta”.

From The Twitter this week - follow me @Personanondata: Conrad Black fails in attempt to clear his name DOI To Become Backbone of New Entertainment Content Registry Amazing Kindle book sales stats from Cornwell: "The tyranny of the Epos [computerized book tracking] can make it very difficult for the beginner."

Friday, October 29, 2010

Repost: Just Trying to Keep My Customers Satisfied

Originally published Jan 18, 2007:


I feel like a total monkey when I walk into Starbucks; that is, since I read Breaking the Trade-Off Between Efficiency and Service by Francis X. Frei in the November 2006 edition of The Harvard Business Review. The article is about how service businesses struggle with the impact customers have on their daily operations: the fact that customers interfere with the smooth running of their operations. Who hasn’t heard someone in the service business lament "…if it wasn’t for the customers this business would work perfectly."

Service business by definition rely on customer interaction. The problem is that this interaction is often unmanaged and unmanageable by the service provider. The impact of this is often seen in inconsistent service and the not insignificant task of service providers is to be able to deliver a consistent level of service despite the level of interruption by the customer.

Frei goes on to discuss five types of customer variability;

  • Arrival - you can’t always anticipate when customers will show up
  • Request - sometimes they want it their way
  • Capability - perhaps the customer knows a lot and sometimes they are clueless which is especially relevant if they play an active role in the process
  • Effort – the customer may be more or less willing to participate in the process
  • Subjective Preference – Is the customer happy with hand-holding or embarrassed by it?

In managing the variability, the manager faces a choice of accommodating the variability or attempting to reduce it. This is a trade off that could bankrupt the organization if it goes to extremes in either direction. Offer no flexibility and customers leave; offer too much and it costs too much. The actual solution is more nuanced and Frei discusses a number of options and companies which have been able to maintain expected service levels without going broke.

Which is where the Starbucks reference is relevant.

I sometimes get a ‘bar’ drink at Starbucks rather than a regular coffee. As I stand in line I find myself reciting the proper syntax so that when I get to the counter I don’t embarrass myself by getting the order wrong. (The Economist recently recited a Starbucks bar drink order in an article, got it wrong and it was corrected in a letter to the editor – which they dutifully printed). Mine is a Grande, 2% Extra Hot, Whip, Hot Chocolate. Starbucks do this by design. If you notice the Starbucks employees call out the drinks each time, and this is to teach you the customer to remember it so you can get it right next time and reduce the variability, speed up the line and not embarrass yourself.

This article was given to me in relation to some consulting work I was doing, but it is interesting reading for anyone involved in the service business who needs to ensure a consistent cost effective customer experience.

Thursday, October 28, 2010

Bali 1971: Parade

Bali 1971: Parade
A weekly image from my archive. Click on the image to make it larger.

This image looks like it was a staged tourist shot but I can't tell since other frames in the set seem to indicate that my parents came upon this group by accident. Either way it's a fun photo. All the women in their extremely colorful sarongs they look great and in the other images from the set even the 'locals' are caught watching the parade

Wednesday, October 27, 2010

DOI To Become Backbone of New Entertainment Content Registry

I have long believed that entertainment media is begging for a uniform identifier system and collaborative database approach and a recently announced coalition may be bringing us closer to this eventuality. Led by MovieLabs, CableLabs(R), Comcast and Rovi Corporation a non-profit group has been formed that will provide a uniform approach to cataloging movies, television shows, and other commercial audio/video assets with unique identifiers (IDs).

The system is being developed as an open, standards-based effort built on the established Digital Object Identifier (DOI) system, created by the International DOI(R) Foundation and based on the widely used Handle System persistent identifier technology. In addition, it uses the open-source registry software from the Corporation for National Research Initiatives (CNRI). The DOI framework will not be unfamiliar to publishing professionals especially those in the journal business and the related (non-profit) entity CrossRef. It appears this coalition in the entertainment business will attempt to mimic the successful CrossRef application of DOI technology.

The press release was long (and I've summarized some above) but here is more:
Backed by a broad group of industry players, including Deluxe, Universal Pictures, Neustar, Paramount Pictures, Sonic Solutions, Sony Pictures Entertainment, Walt Disney Pictures, Warner Bros. Entertainment, Motion Picture Association of America, Inc., Civolution, Vobile, INA (L'institut national de l'audiovisuel), and others, the registry is set up as an industry resource to help streamline digital commerce and simplify consumer transactions. The consortium is actively looking to expand with new partners and participants internationally.

Each year, millions of new entertainment assets from many sources and distribution channels are being added to the massive amount of content available in the marketplace. With the growth of digital and other alternative distribution channels, keeping track of all of these content products, especially videos, is becoming an increasingly complex task for many businesses in the entertainment supply chain. EIDR has been developed to address a critical need for a universal ID system for all types of audio/video assets in the entertainment industry, making it easier for businesses to search, track rights and report revenue based on an assets' unique ID. The expected results are increased accuracy of information flowing to consumers, and lower cost and more efficient back-office processes.

"Most companies today are either using proprietary or disparate organic systems to catalog their entertainment assets, making the process of tracking content across multiple systems very difficult," said Steve Weinstein, president and CEO, MovieLabs. "EIDR can provide the missing communication link between businesses. We look forward to expanding EIDR membership to companies throughout the global content ecosystem, which we think is critical to the success of the effort."

Members of EIDR will have open access to the registry and/ or be able to supply their content to the registry for identification. For content distributors, access to unique IDs will help eliminate confusion between assets with same name or different cuts of the same video, helping to ensure that the right products are being distributed to the consumer. For content producers, the ability to register all of their assets will help simplify their post-production process and potentially lead to greater distribution of their products. Other companies in the supply chain can benefit from a streamlined communication process between their suppliers and distributors.



Hat tip @MJHealy

Tuesday, October 26, 2010

CCC Podcast: Putting the ‘Social’ in Media

Web 2.0 brought a more interactive relationship between creating and consuming content than ever seen before. That interaction is shaping our lives and changing our media in sometimes fascinating, and sometimes threatening ways.

Alexandra Samuel joins Chris Kenneally to talk about the economics and the ecology of social media. She’s the Director of the Social + Interactive Media Centre at Emily Carr University of Art + Design in Vancouver, and a blogger for Oprah.com and the Harvard Business Review. She shares research on the future form of the e-book, as well as her thoughts on culture as a community rather than a personal asset.

Listen here.


Saturday, October 23, 2010

MediaWeek (Vol 3, No 43): Islamic Superheros, Shakespeare and Co, Terrorist David Hicks, eMagazines,

Now we're in for it. Islamic superheros (Guardian):

She, along with her fellow crime-fighters, a vast team of characters from around the world, including Jabbar the Powerful from Saudi Arabia and Hadya the Guide from London, collectively known as "The 99", are the world's first Islam-inspired superheroes. And this week, in what is perhaps the ultimate comic-book accolade, they will join forces with Superman, Batman and Wonder Woman. DC Comics, the US publishing giant, will publish the first of six special crossover issues in which The 99 will be fighting crime alongside the Justice League of America, the fictional superhero team that includes Superman and Batman.

What's even more remarkable is that The 99 only came into being in 2007 with some remarkable firsts: the first comic book superheroes to have Muslim names and be directed at an international audience and the first to come out of the Middle East. Crossovers don't happen often and even less often with characters that are just three years old. Even The 99's creator and mastermind, a Kuwaiti-born, American-educated psychologist and entrepreneur called Naif al-Mutawa, seems to be having some trouble believing the Superman link-up.

Profile of bookstore Shakespeare and Company (Independent):
At Shakespeare & Co, there's not enough space for a stockroom, so it's a constant merry-go-round of books bought and books sold; tourists flock here to take photographs of the higgledy-piggledy interior, with books stacked from floor to ceiling. This is the place, after all, where in the Fifties the Beat poets hung out, and, more recently, where Ethan Hawke is filmed in the opening scenes of cult movie Before Sunset (and, indeed, where Meryl Streep in last year's Julia & Julia was seen to wander, in search of a cookbook). There's a wishing well in the floor that holds a plenteous supply of coins; in times gone by, it had a gas pipe which owner George Whitman was inclined to light on occasion (once, the story goes, when he was feeling particularly rakish, he accidentally set a hair-model's long tresses on fire). Upstairs, at the top of the winding staircase, there are all sorts of places for readers to loll. One room is a library, with literary donations to Whitman from Simone de Beauvoir's personal collection, and an eclectic selection of his own books – what remained, anyway, after a horrendous fire a number of years ago destroyed thousands of words. That's the room with a piano (and a fire extinguisher). When I visit, most customers aren't shy about playing it; although one man, too bashful to perform, is unable to resist sitting at the stool – he mimes playing for 10 minutes, fingers never touching the keys.
From AdAge, mixed results reported for eMagazines (Poynter):
Nat Ives writes that six months into the magazines-on-iPad experiment, sales have ranged from mixed to disappointing. Perhaps not surprisingly, tech-focused titles seem to be faring better than fashion magazines:
  • Popular Science: average monthly sales of 14,034 from April through JulyWired: 105,000 sales in June; 31,000 in July; 28,000 in August; 32,000 in SeptemberMen's Health: average sales of 3,174 for April, May, June and July/August issues
  • People: 10,800 downloads per weekly issue (includes print subscriber downloads)Glamour: 4,099 sales for its September issueGQ: average sales of 13,310 from April through August (includes iPhone and iPad editions)
  • Vanity Fair: average monthly sales of 8,925 from June through September (includes iPhone and iPad editions)
Full AdAge Article Controversy in Australia where the government is being advised not to challenge the ability of convicted terrorist David Hicks to keep the profits from the sale of his memoir Growing Up Taliban (not the title). Random House Australia is the publisher and the title is available on the Kindle store but not in the US. (The Australian)

In 2001, Hicks was with the Taliban in Afghanistan when he was captured by US forces. He spent 5 1/2 years in Guantanamo Bay before serving the final seven months of his sentence in Adelaide.The federal government has received advice that the guilty plea made by Hicks before the military commission meant he had been convicted under a foreign law -- which triggers the proceeds-of-crime legislation. But Professor Williams said an Australian court would still need to order that Hicks be stripped of his profits, and this was likely to mean that a judge could question the legitimacy of the military commission process. The original military commissions were struck down by the US Supreme Court and were reconstituted before the plea agreement with Hicks.But Professor Williams questioned their legitimacy. "Whether or not he did it, he pled guilty to a kangaroo court and it is inescapable that the process was flawed in many ways," he said. Even if a judge accepts the legitimacy of the military commission process, the Proceeds of Crime Act means Hicks could retain his profits if the judge considers that his book has "social, cultural or education value" or is in the public interest.The doubts about the effectiveness of the Proceeds of Crime Act coincide with intense criticism of the Hicks book in the US.

And in Music: Apple - The short, strange blossoming of The Beatles' dream (Independent)

To the music business at large, an industry not best known for altruism, this was the hippie ideal gone truly mad. If Dick James, the head of Northern Songs, the company that published the Lennon and McCartney catalogue of music, had needed any encouragement in his plan to sever his links with The Beatles following the death of manager Brian Epstein a year earlier, this had to be it. Within months the songs had been sold to Lew Grade at ATV. As it turned out the cynics were quickly proved at least partly right. Staffed by many of the group's old friends from Liverpool, few of whom had any real business acumen, Apple quickly became a financial whirlpool as money was sucked away to places unknown. Perhaps the group's first venture outside music, a fashion boutique in nearby Baker Street, should have been a warning, quickly turning into a Beatle-takeaway as, in the absence of much in the way of security, customers simply helped themselves to the designs and walked out without paying. If it was an omen it wasn't spotted. As a character known as Magic Alex was given funding to build a new recording studio, which didn't work, and grotesque bills for drinks, food, taxis and flowers began to rain in, accountants were soon trying to trace an Apple-owned Mercedes that had simply vanished off the face of the earth. Within a year, with John Lennon joking he was "down to his last 10,000 [pounds]" and they'd "all be broke within six months if this carried on", American Allen Klein was introduced to sort out the mess. Another big mistake: Klein quickly dropped James Taylor's contract and lost them millions. Meanwhile the sackings began: the dream was over, as Lennon used to sing.
From the twitter (@personanondata): This will be cool: “Amazon: 14-Day Lending Coming to Kindle ‘Later This Year’” Cengage's Dunn Says Learning Enhanced by Digital Media: Video Michael Wolf (not that one) at GigaOm thinks Starbucks will be a big eBook retailer. I don't. Prize though for the most ironic title in a long while.